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Kevins Mercedes

Overview Reviews (384) Inventory (217)

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Kevins Mercedes

Kevins Mercedes | Page 20

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.3

384 Reviews

Overview Reviews (384) Inventory (217)

Dealership Experience

6 yrs, 6 mos

Industry Experience

8 yrs, 1 mo

Languages Spoken

English

Spanish

4.3

384 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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384 Reviews of Kevins Mercedes

August 26, 2022

Dealership Rating

Employee Rating

The young men working at the service counter are very pleasant and helpful. One of the young men was Brian. pleasant and helpful. One of the young men was Brian. More

by DONNAKOEHLERAK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Jeremy Tou, Brian

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Aug 31, 2022 -

Lithia Hyundai of Anchorage responded

Thanks for the kind praises of our Service Team. We here at Lithia Hyundai of Anchorage always want to provide helpful and pleasant interactions to our valued customers. It would be our pleasure to assist you again.

August 25, 2022

Dealership Rating

Employee Rating

I experienced friendly service and they kept me updated throughout the service, which was finished in a reasonable amount of time. throughout the service, which was finished in a reasonable amount of time. More

by HAILEELJ94

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 01, 2022 -

Lithia Hyundai of Anchorage responded

We really appreciate your great rating. We hope you continue to choose Lithia Hyundai of Anchorage for all your automotive needs. Take care!

August 25, 2022

Dealership Rating

Employee Rating

Thank you Bryan for great customer service! You went above and beyond your duty, Wow!!! You went above and beyond your duty, Wow!!! More

by MELINDA824

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bryan at front desk. I don’t know his last name.

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Sep 02, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for giving us 5 stars and taking the time to share this great feedback with us. We're glad to see our team worked hard for you during your visit to Lithia Hyundai of Anchorage. We hope you have a fantastic day.

August 24, 2022

Dealership Rating

Employee Rating

Even though I had an appointment, it was 90 minutes before my car was taken in for service. The staff was friendly when they discussed the service with me. before my car was taken in for service. The staff was friendly when they discussed the service with me. More

by SKYLANE1916

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 25, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a fast and efficient process. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

August 24, 2022

Dealership Rating

Employee Rating

The service manager was fantastic, i arrived for my appointment and was seen right away and my Jeep was taken into the shop within 15 minutes after my arrival and it was completed within an hour. appointment and was seen right away and my Jeep was taken into the shop within 15 minutes after my arrival and it was completed within an hour. More

by WASHINGTONANC

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 26, 2022 -

Lithia Hyundai of Anchorage responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help at Lithia Hyundai of Anchorage!

August 22, 2022

Dealership Rating

Employee Rating

Try to call and make an appointment and make an appointment online for almost 6 months never got through. So we just went inside and made an appointment within 5 minutes. The service was fast and i appointment online for almost 6 months never got through. So we just went inside and made an appointment within 5 minutes. The service was fast and it was friendly. My car was ready in the time that they said it would be. More

by SARAHDALARAH

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Jeremy Tou

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Aug 25, 2022 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We appreciate your patience in scheduling an appointment with us. Due to our location, we have service issues with our phones at times. I am glad we were able to provide you with a fast and efficient experience when you came in. We hope to see you again soon!

August 18, 2022

Dealership Rating

Employee Rating

Very good service. Appreciate making purchasing easy for me. Finance manager did an amazing job of making need feel at home Appreciate making purchasing easy for me. Finance manager did an amazing job of making need feel at home More

by JNAHANSEN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Blayke Mccarthy

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Aug 23, 2022 -

Lithia Hyundai of Anchorage responded

Hi, thank you for your wonderful review. Here at Lithia Hyundai of Anchorage we work diligently to ensure every customer receives the best customer service. We are thrilled to read our Sales Team ensured your car-buying experience was an easy one. Congratulations on your new vehicle. Please let us know if we can be of further assistance to you.

Aug 23, 2022 -

Lithia Hyundai of Anchorage responded

Aug 23, 2022 -

Lithia Hyundai of Anchorage responded

Aug 23, 2022 -

Lithia Hyundai of Anchorage responded

August 18, 2022

Dealership Rating

Employee Rating

I drove in from Talkeetna and was a little early, my car taken in for service right away, the service guy at counter was very pleasant, taken in for service right away, the service guy at counter was very pleasant, More

by GWENDOLYN0

Verified Customer

Recommend Dealer

Yes

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Aug 18, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for choosing Lithia Hyundai of Anchorage for your automotive servicing needs. Our Service Team is glad to have provided you with a pleasant dealership experience. Please do not hesitate to let us know if there is anything else we can assist you with.

August 17, 2022

Dealership Rating

Employee Rating

It was good service, it took a little longer than we originally thought, but all in all, we were happy originally thought, but all in all, we were happy More

by MSFELCH18

Verified Customer

Recommend Dealer

Yes

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Aug 18, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave Lithia Hyundai of Anchorage this feedback. We appreciate you as a valued customer and are always glad to provide you with happy experiences. Please let us know if there is anything else we can assist you with.

August 17, 2022

Dealership Rating

Employee Rating

Very happy with our new Santa Fe, Lithia Hyundai’s Service department always takes great care of our vehicle! Service department always takes great care of our vehicle! More

by Sierra

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Tou

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Aug 17, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to leave this rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us in the future.

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