Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 13

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

January 13, 2023

Dealership Rating
Employee Rating

Fast service friendly atmosphere great communication even made sure I got a ride to and from hotel . Thank you More

by lisalatta29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a fast and efficient experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 12, 2023

Dealership Rating
Employee Rating

Great service appt. are time.by customer service and friendly service representatives and keeps you informed . More

by SIEVERS.TERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Marc Cravey , Layne Gunter

Jan 12, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a friendly experience! We hope to see you again here at Lithia Hyundai of Anchorage!

December 08, 2022

Dealership Rating
Employee Rating

Kevins and Josh gave me a warm and professional welcome 11/17/22. My thanks to the whole service team for getting my tires and sensors mounted and put on my car faster than expected. More

by RSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Shook

Dec 09, 2022

Lithia Hyundai of Anchorage responded

It was our pleasure! Thanks for trusting us at Lithia Hyundai of Anchorage with your vehicle's service needs. See you again soon!

December 04, 2022

Dealership Rating
Employee Rating

Customer satisfaction is above and beyond! We have been buying from them for over 10 years now and that’s the way it will stay as long as they are still around. I wish we had a Hyundai Dealers More

by jimmyz061992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Collins, Layne Gunter, Asante

Dec 05, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are happy we got the chance to work with you here at Lithia Hyundai of Anchorage! We hope to see you again soon!

November 30, 2022

Dealership Rating
Employee Rating

I've purchased 5 new and 1 pre-owned Hyundai vehicles at Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very im More

by Bobn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blayke Mccarthy, Joshua Shook , Nathan Carter, Layne Gunter, Jeremy Tou

Dec 01, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a detailed experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 25, 2022

Dealership Rating
Employee Rating

I have been impressed with the courtesy and professionalism I have experienced as I have dealt with the courtesy advisor Kevins Mercedes when I have taken my palisade in for service. He has be More

by Sally
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Lithia Hyundai of Anchorage responded

Hi Sally, Thank you for the review. We appreciate your patience in working with us. We would love to continue assisting you with any questions you may have, feel free to reach out to us anytime you need!

Dec 03, 2022

Sally responded

We are waiting for the parts to come in to fix our back hatch . We have left several nessages but haave not heard back from them to ket us know when we can expect to get the fix completed. We are anxious because the hatch is not working at all and we use it daily,

November 22, 2022

Dealership Rating
Employee Rating

Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. More

by whittednadaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 23, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 19, 2022

Dealership Rating
Employee Rating

Good service, friendly and direct staff. Work on vehicle appears great, aside from an apparent miss on QC in the process (shaking front end over 60mph). More

by Ralph McAllister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2022

Lithia Hyundai of Anchorage responded

Hi Ralph, Thank you for the review! We are glad your time with us was a friendly experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 19, 2022

Dealership Rating
Employee Rating

Always easy to get an appointment and the service is quick to get the job done and they do the job well. More

by BTL_DRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an easy experience! We hope to see you again here at Lithia Hyundai of Anchorage!

November 18, 2022

Dealership Rating
Employee Rating

Had my Vehicle in for service have called to 4 days left message with no responds very upset. More

by envoybaby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication you have experienced and for the inconvenience, this has caused you. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. Jeremy Tou jtou@lithia.com General Service Manager

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