Kevins Mercedes | Page 13
Service Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
Dealership Experience
6 yrs, 6 mos
Industry Experience
8 yrs, 1 mo
Languages Spoken
English
Spanish
384 Reviews
Write a Review384 Reviews of Kevins Mercedes
January 13, 2023
Fast service friendly atmosphere great communication even made sure I got a ride to and from hotel . Thank you made sure I got a ride to and from hotel . Thank you More
Other Employees Tagged: Mark Jahnke, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Felipe Soriano-Sosa, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez
January 12, 2023
Great service appt. are time.by customer service and friendly service representatives and keeps you informed . are time.by customer service and friendly service representatives and keeps you informed . More
Other Employees Tagged: Wayne Marc Cravey , Layne Gunter
December 08, 2022
Kevins and Josh gave me a warm and professional welcome 11/17/22. My thanks to the whole service team for getting my tires and sensors mounted and put on my car faster than expected. 11/17/22. My thanks to the whole service team for getting my tires and sensors mounted and put on my car faster than expected. More
Other Employees Tagged: Joshua Shook
December 04, 2022
Customer satisfaction is above and beyond! We have been buying from them for over 10 years now and that’s the way it will stay as long as they are still around. I wish we had a Hyundai Dealers We have been buying from them for over 10 years now and that’s the way it will stay as long as they are still around. I wish we had a Hyundai Dealership in Wasilla Alaska though because there aren’t any import dealerships here so, we have to drive 40 miles to buy a Hyundai. More
Other Employees Tagged: Bryan Collins, Layne Gunter, Asante
November 30, 2022
I've purchased 5 new and 1 pre-owned Hyundai vehicles at Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very im Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very impressed with the quality of engineering and attention to detail with Hyundai vehicles. If you test drive a new Hyundai, you won't have any delema about chosing any other vehicle. It's time to enjoy life in the fast lane! More
Other Employees Tagged: Blayke Mccarthy, Joshua Shook , Nathan Carter, Layne Gunter, Jeremy Tou
November 25, 2022
I have been impressed with the courtesy and professionalism I have experienced as I have dealt with the courtesy advisor Kevins Mercedes when I have taken my palisade in for service. He has be professionalism I have experienced as I have dealt with the courtesy advisor Kevins Mercedes when I have taken my palisade in for service. He has been a pleasure to work with. Unfortunately, they were not able to fix the problem with the rear hatch since they needed to order parts but hopefully we will get that resolved in a few days. The other issue we are having is with the auto/start/stop (ISG) is never activated. It is supposed to default to be on, but our system does not activate at all. We have been told it only activates under certain conditions; however, we are convinced there is more to our problem than meeting the correct conditions since our system never auto stops/starts. I hope we can address this issue further when we return for the hatch fix and find a better resolution. More
November 22, 2022
Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. the air filter was over priced but the service was great. The clean establishment and friendly staff. More
Other Employees Tagged: Mark Jahnke, Jessie Beals, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker, Joshua Shook , Bryan Collins, Robbinson Rodriguez
November 19, 2022
Good service, friendly and direct staff. Work on vehicle appears great, aside from an apparent miss on QC in the process (shaking front end over 60mph). Work on vehicle appears great, aside from an apparent miss on QC in the process (shaking front end over 60mph). More

