Kevin Vue

Kevin was responsive to my messages and provided some competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "Y competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "You could possibly take my offer elsewhere and have someone either match it or beat it." While I understand his reasoning, not everyone is in a position to make phone calls—I’m currently recovering from temporary hearing loss, for example. Additionally, I value written communication for something as significant as a car purchase, as verbal agreements can often lead to misunderstandings or changes later on. If he was confident that no one could beat his price, there shouldn't be an issue providing it in writing. Plus, other sales, like Shea Reyes and Jacob Hewson from White Bear, were willing to send their best offers directly via email without any hesitation. Eventually, Kevin did provide his written offer, stating that he could go $500 lower if someone else matched or beat it. I have a friend, Ray, who was also in the market for a car, so I reached out to Kevin to see if he could go $500 lower if we both went to the dealership. Feeling confident in the deal, Ray and I went to the dealership after work, and I brought along another friend to ensure I accurately heard all the information. Ray's girlfriend wanted to join us as well, but she was still in class at the time. When I arrived at the dealership and selected a Crosstrek, the process was initially smooth. However, as I was signing the paperwork, Ray's girlfriend texted him, indicating she needed more time to consider the deal. It was at this point that Kevin stood up and yelled at us, shouting, "Why do you need her approval for your car, and why isn’t she here?" This outburst was rude and unprofessional, and made my ear hurt given my hearing sensitivity. I suggested that we could do as he initially mentioned—send the offer to other dealers to see if they could beat it, then return to him with our decision, or simply proceed with the agreed price that day. If he had room for the $500 discount, the reason shouldn’t be such a sticking point, as it would save us all time and energy. My friends recommended White Bear to me, as they had positive experiences purchasing both used and new cars here. However, I feel my own experience could have been better. While Ray and his girlfriend are still exploring their options, they mentioned they might consider looking elsewhere. Although I can acknowledge that Kevin offered a fair deal, his aggressive tone and emotional reaction made the experience quite uncomfortable. More

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Very good customer service. Friendly and knowledgeable. Kevin and Mike were very personable 5 stars,! Friendly and knowledgeable. Kevin and Mike were very personable 5 stars,! More

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I loved how fast Kevin first responded to my internet query. He had good answers right away and didn't need to "talk to his manager. " I very much appreciated that. He made it easy to but the vehicle th query. He had good answers right away and didn't need to "talk to his manager. " I very much appreciated that. He made it easy to but the vehicle that I wanted. More

by susannerjacobs Verified Customer Verified Customer

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Everyone was very friendly and helpful. I did not feel pressured to buy but I did feel fully informed before I decided to purchase. I will definitely come back in the future. I did not feel pressured to buy but I did feel fully informed before I decided to purchase. I will definitely come back in the future. More

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Helped me find my new car and answered all my questions. I would highly recommend I would highly recommend More

by ericchuchivue Verified Customer Verified Customer

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Loved everyone I worked with! Arthur was outstanding to work with!! I love my Forester❣️ Arthur was outstanding to work with!! I love my Forester❣️ More

by deberamurphy Verified Customer Verified Customer

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Our Sales person (Kevin Vue) was excellent. He was pleasant to work with and is very knowledgeable about your products. He was pleasant to work with and is very knowledgeable about your products. More

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Wonderful experience from beginning to end! Both Kevins, sales & financing, were such a pleasure to work with & made things so easy. Both Kevins, sales & financing, were such a pleasure to work with & made things so easy. More

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Experience was quick and easy from. finalizong the deal to closure, offered a loaner in case vehicle 2qs arriving late and it arrive few days early finalizong the deal to closure, offered a loaner in case vehicle 2qs arriving late and it arrive few days early More

by gkjyothi Verified Customer Verified Customer

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I appreciate the friendly, easygoing manner in which I was treated while making a decision to purchase my Forrester… it sealed the deal! was treated while making a decision to purchase my Forrester… it sealed the deal! More

by alkaye Verified Customer Verified Customer

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