Even though I had an appointment, I had to wait for over
three hours in the Dealership waiting area, when I recently had my 30,000 mile maintenance and oil change visit… This only encourages Toyota owners t
three hours in the Dealership waiting area, when I recently had my 30,000 mile maintenance and oil change visit… This only encourages Toyota owners to go to places like Jiffy Lube for their oil changes… The Dealership obviously needs to add sufficient numbers of employees to take care of Auto maintenance appointments in a much more timely manner!!! that being said, the service representative, Brett Lafayette was friendly, helpful, and easy to talk to.
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by aloufavela
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brett Lafayette
May 07, 2026 -
Victory Toyota responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
Everything went smoothly from arrival to pickup.
I just say this. I wouldn’t buy a new car at Victory Toyota, but I do recommend the service department.
I just say this. I wouldn’t buy a new car at Victory Toyota, but I do recommend the service department.
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by Alanmiller2004
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2026 -
Victory Toyota responded
We’re glad our service team, including Kevin, took great care of your Toyota. It’s wonderful to hear everything went smoothly from arrival to pickup. Thank you for recommending our service department.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
Always do a great job.
I will recommend them to my friends. I am a satisfied customer.
I will recommend them to my friends. I am a satisfied customer.
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by SAPACIFICGROVE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leita conder
May 01, 2026 -
Victory Toyota responded
It’s wonderful to know our team continues to meet your expectations when servicing your Toyota Camry. We appreciate your recommendation and look forward to helping your friends with their service needs.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
Camry checked in for service by Kevin, He explained the
advantage of using coupons for the service
advantage of using coupons for the service
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by lcutino
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Victory Toyota responded
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Victory Toyota. We look forward to having you as one of our valued customers for many more years to come!
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
The service was quick and professional.
I thought I would need to leave the car there for several hours, but it only took less than an hour.
I thought I would need to leave the car there for several hours, but it only took less than an hour.
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by smbl11
Verified Customer
Verified Customer
Apr 13, 2026 -
Victory Toyota responded
Thank you for sharing your feedback. We’re delighted the service on your Toyota was both quick and professional and took less time than you expected. Kevin and our team appreciate you choosing us and look forward to your next visit.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
This dealership has always been wonderful in every
way
Even if I have to wait a little bit longer, someone always let me know
I even noticed that the music was lower, which is quite heaven still wis
way
Even if I have to wait a little bit longer, someone always let me know
I even noticed that the music was lower, which is quite heaven still wish it was just Music and no words
I love getting myself a cup of coffee and just sitting down watching the screen or watching people or reading etc.
always have laughs. If there is a problem, it is always explained to me quite clearly.
If I don’t understand, I ask again and they always repeat. It is a younger crew than it was 40 years ago with Brett, but they were wonderful.
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by belljambo
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Victory Toyota responded
It’s wonderful to hear that your Toyota Highlander Hybrid service visits have been so comfortable, from getting updates on wait times to enjoying a cup of coffee in a relaxed setting. Kevin and our service team are glad the quieter music and clear, patient explanations have made your experience enjoyable. We look forward to many more great visits.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
400 plus dollars to repair a purge control valve that
costs 100 dollars is ridiculous. It’s one bolt in the most accessible place ever. Your staff is very friendly but your prices are way inflated. I
costs 100 dollars is ridiculous. It’s one bolt in the most accessible place ever. Your staff is very friendly but your prices are way inflated. I replaced this part in 5 minutes.
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by grenegsnham
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Caleb
Apr 16, 2026 -
Victory Toyota responded
We're sorry to hear about your experience and appreciate your feedback. We will share your comments with the team.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
7 cars and 25 years at this dealership, and Service
Department is still a disappointment!!!! I left it overnight to insure success and no one called to say it was done. Delivered to me with an "ENGINE
Department is still a disappointment!!!! I left it overnight to insure success and no one called to say it was done. Delivered to me with an "ENGINE LEAK CONCERN', and nobody there could say why because my service advisor was not there the following day!! They say I can do it at 'NEXT SERVICE" I live 45 minutes away and need to get a ride to and from to leave the car. Your APP had no information after initial check in.
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by peggy15
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Victory Toyota responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
After purchasing Four tires through Victory Toyota for
our 2019 Tundra, we experienced side—wall cracking slightly after one year. The service department was extremely unhelpful and provided absolutely no
our 2019 Tundra, we experienced side—wall cracking slightly after one year. The service department was extremely unhelpful and provided absolutely no customer service when we requested assistance regarding the sale of faulty tires from their establishment. After four months of going back and forth with the service department we were punted to the tire manufacturer. Not only were we extremely disappointed with the service department, we were treated disrespectfully and completely unvalued. We will never again be purchasing tires through Toyota again. We have been customers since 2003, and are ashamed of the service department and its failure to actually deliver customer service.
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by NCHASE09
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kevin Vance
Mar 22, 2026 -
Victory Toyota responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
Service representative, Brett Lafayette was very
knowledgable and helpful. He deserves a 5-star rating for how he has assisted me on multiple visits.
knowledgable and helpful. He deserves a 5-star rating for how he has assisted me on multiple visits.
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by LSEEMAN
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Victory Toyota responded
Thank you for the five-star rating and for sharing your experience. We’re glad our team provided knowledgeable, helpful service for your Toyota FJ Cruiser on multiple visits. Kevin appreciates your feedback and looks forward to assisting you again.
Jason Seiber
General Manager
jason.seiber@victorytoyota.com
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