Kevin Scheibelhut
Kevin Scheibelhut at Gates of Elkhart

Kevin Scheibelhut | Page 10

Service Manager

Gates of Elkhart

2405 Cassopolis St.
Elkhart, IN 46514

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4.3
101 Reviews
4.3

101 Reviews

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101 Reviews of Kevin Scheibelhut

August 14, 2019

Dealership Rating
Employee Rating

TWO THUMBS UP GREAT CUSTOMER SERVICE AT THIS NEW LOCATION. VERY INFORMATIVE AND HELPFUL IN EVERY WAY! THANK YOU AGAIN FOR MAKING SURE THAT MY VEHICLE WAS EXCEPTIONA More

by E.N.SEG18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jef Gates

August 06, 2019

Dealership Rating
Employee Rating

gates is great every time love all the great greetings from the employees great job gates of elkhart... look forward to seeing you all agAIN. THANK YOU FOR ALL YOUR HELP More

by E.N.SEG18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: erica, service techs

July 18, 2019

Dealership Rating
Employee Rating

Good service and good pricing Service mgr and service writer were extremely professional and very courteous. Kevin and his staff made sure I had transportation to and from my home More

by GKINGBEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 14, 2019

Dealership Rating
Employee Rating

Had to go in for a new battery Went in for new battery. Service techs were very nice. Music playing made my wait very pleasant. I will definitely be going back to this place. More

by Normie64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Hooks

May 14, 2019

Dealership Rating
Employee Rating

Good service Honest and reliable service. New tires put on in a timely manner for a fair price. Good insight on issues at hand. Will continue to use for preventive More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 30, 2019

Dealership Rating
Employee Rating

Nice Experience We had a great experience with Gates Automotive Group. They are very knowledgeable of the options with vehicles and service. Made the whole process ve More

by Anon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Colvin, Jeff

April 25, 2019

Dealership Rating
Employee Rating

Poor service They had my truck for almost 2 weeks,just to get the run around. Stearing rack and pinion and a wheel bearing in the stearing wheel. Now my traction c More

by ROBBYFLETCHER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon.

Apr 29, 2019

Gates of Elkhart responded

I apologize for the communication problems and the delay of getting your truck back to you. Kevin said he left a message for you on Friday to see if you could bring the vehicle in to see what is going on with the horn. He also mentioned that he told you that a rear wheel bearing is bad which is causing the traction control problems, but you declined those repairs. Let me know what I can do to help. Thanks.

Apr 29, 2019

Gates of Elkhart responded

So can you bring it in sometime this week so we can look at it?

Apr 30, 2019

Gates of Elkhart responded

Please call me to schedule a time to drop your vehicle off. I talked to Kevin and he said he left you a voicemail. I agree that you shouldn't have to pay for something we messed up. We need to take a look at it and figure out what's going on. Jef Gates 574-360-8037

May 01, 2019

Gates of Elkhart responded

ok that will work. I will let kevin know. Thanks!

Apr 29, 2019

ROBBYFLETCHER23 responded

I have fixed the wheel bearing in the back right an my traction control still messed up i still lose acceleration an i cant be with out my truck because of my kids an school. As of now my truck is very un safe for my kids.

Apr 30, 2019

ROBBYFLETCHER23 responded

I can drop it off next week but im not paying for ur guys mess up's..

May 01, 2019

ROBBYFLETCHER23 responded

I can drop it off Wednesday after 1:30pm i havent been driving it.

May 14, 2019

ROBBYFLETCHER23 responded

I was wanting to know if my truck was ready to be picked up i let Kevin know id be back monday from out of town an that id pick it up today i havent got a call so id thought id ask plz let me know i get off work around 1:30pm.

April 24, 2019

Dealership Rating

Oil Changed I had my oil changed. I had vibrations when stepping on brakes, they weren't able to find what was causing it, to make another appointment to find More

by LIMMYMAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon

April 22, 2019

Dealership Rating
Employee Rating

Overheating Had car serviced for overheating and the problem still exists and the oil leak was not detected and repaired. I will be bringing my car back to be loo More

by jsummer36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Skyler Rodriguez

Apr 22, 2019

Gates of Elkhart responded

I'm sorry for not detecting the leak. Kevin and the guys in the shop will look at it Friday he said.

April 22, 2019

Dealership Rating
Employee Rating

Is a lot closer to home so that is the major plus. Everyone was helpful and professional. Made me feel comfortable. Answered my questions. I will be returning for work I need. Great place to have work More

by DLIND78429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
...
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