Kevin Richardson

Great salesperson! Met our needs and was not pushy! Great overall experience would do it again! Met our needs and was not pushy! Great overall experience would do it again! More

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Dexter was amazing to work with. My anxiety was running high upon entering the dealership, but he walked me through everything & got me a good deal on a new vehicle. My experience he My anxiety was running high upon entering the dealership, but he walked me through everything & got me a good deal on a new vehicle. My experience here was 10/10. More

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We had a great experience. Alex communicated clearly and kindly. It was a good experience overall. Alex communicated clearly and kindly. It was a good experience overall. More

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Very knowledgeable about multiple types of vehicles, and helped find the one that met my requirements. helped find the one that met my requirements. More

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Alex was great to work with and purchasing a car from McLarty Ford was quick and easy. McLarty Ford was quick and easy. More

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Buying a vehicle was pleasant. The salesman and the dealership were very friendly and helpful. The salesman and the dealership were very friendly and helpful. More

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If I could put less than a star I would. By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an out of state buyer) in the mail. They never answer the phone or return phone calls. When I do finally get someone on the phone I’m told it’s coming, it has been 43 days a counting and they will not provide a tracking number or location it’s being sent to. I’m top of that I had to the write my loan 3 times because of them not writing my info down correctly, using wrong addresses, phone numbers and contacts. I will never buy from them again. More

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The dealership and Ronnie Sanders are a good bunch of people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it m people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it makes you want to bad mouth the whole dealership. Ronnie is an honest man who does everything he said he would from having the car delivered to having the hood repainted but he is not responsible for paperwork which falls on someone else. I would probably look somewhere else for a car next time. More

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When I first spoke to a Sales Manager about buying a Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would be impossible because third-party dealer locators were purchasing them for $4,000 above MSRP. A five-star experience would be one where people keep their word and where selling to a customer is more important than making extra money through a third-party service. On my original visit when I ordered a Mach-E through the dealership instead of going through the Ford website, there were issues getting the order in. To be honest, I’m still not sure the order was ever actually placed. I never received any confirmation from Ford like I was told to expect. A five-star experience would be one where the staff is knowledgeable about ordering a vehicle. When I asked about financing through the Ford Option Plan no one in the dealership knew anything about it. It’s something that Ford advertises on its website specifically for Mach-E and F-150 Lightning buyers and that it provides a rebate for using. A five-star experience would be one where the staff is knowledgeable about the different finance options available to customers. While in the finance office, there were several mistakes on my paperwork. Including the spelling of my first name which is the same as the first name of the finance manager. And then, the numbers on my purchase order were changed from what I agreed to. A five-star experience would have accurate finance paperwork and the numbers wouldn’t change. Upon taking delivery of the vehicle I just purchased, the battery was at the same level as when I took it for a test drive. A five-star experience would have charged the battery using a fast charger while I was in finance. When the finance manager realized there was rebate given that didn’t apply to my deal, he tried to get me to pay the difference. Even though it was the dealership’s mistake and even though I had already paid over MSRP. A five-star experience is one where the finance manager would have immediately eaten the cost as a gesture of goodwill. When I drove to the lot to re-sign the finance paperwork, the charging station was broken. Salespeople there told me that it has never worked. A five-star experience is one where the customer charging station works. After providing Ford with my honest feedback, I received a call from the Customer Relationship Manager wanting to know why the dealership received a poor score. When I explained first and foremost that it was because I had to pay above MSRP, she tried to tell me that it wasn’t a good reason and that the dealership was paying extra for hard to find cars which I know to be a flat out lie. A five-star experience is one where the CRM is genuinely concerned about improving the customer experience. Finally, the CRM said she’d be talking to the General Manager and getting back with me today. Unsurprisingly, I didn’t receive a call from anyone at the dealership. A five-star experience is one where people keep their word. More

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I Dont think I got a fair deal,concerning my car. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there.. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there..Bad salesmanship.. More

by Carolyn COLCLOUGH Verified Customer Verified Customer

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