Kevin Rafala | Page 2

From the minute I spoke with your sales representative Kevin, I received nothing short of an AMAZING experience. Your sales team works together so well to serve the customers and everyone involved in the Kevin, I received nothing short of an AMAZING experience. Your sales team works together so well to serve the customers and everyone involved in the process went far above and beyond my expectations! I’m blown away by how helpful, friendly and knowledgeable your sales staff was. I really felt like a VIP! Kevin and Steve made it all happen and they should be rewarded for the level of service they gave me. More

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My overall experience was wonderful! Jesus Valentin gave excellent customer service and walked me through each step the entire way before I made the decision to lease another Honda Civic. I liked that I was excellent customer service and walked me through each step the entire way before I made the decision to lease another Honda Civic. I liked that I was able to test drive the vehicle of my dreams and take it off the lot in only a few short hours. I liked that Jesus paid attention to all of the things I was looking for, clearly explained all of the benefits of my car and how it is a very safe option to drive. Also in my experience, I felt confident in my purchase option. More

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Kevin worked hard to get us exactly what we wanted. He listened to our wants and needs and we got our dream car! I will definitely recommend Lithia and especially Kevin to my friends and family. listened to our wants and needs and we got our dream car! I will definitely recommend Lithia and especially Kevin to my friends and family. More

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Their goal is to get you into a car that you want, I love that they don’t pressure you to buy whatever car. They take the time to really understand what you are looking for and give you options. always a ple that they don’t pressure you to buy whatever car. They take the time to really understand what you are looking for and give you options. always a pleasure to work with them! More

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I am very impressed with service at Honda. I interacted with Kevin Rafala to lease Honda CR-V and he was very knowledgeable and thorough. with Kevin Rafala to lease Honda CR-V and he was very knowledgeable and thorough. More

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Easy and pressure free buying experience The crew at Lithia Honda of Medford listened to all of our wants and needs and helped us find the perfect vehicle for our family The crew at Lithia Honda of Medford listened to all of our wants and needs and helped us find the perfect vehicle for our family More

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Excellent & knowledgeable service Kevin Rafela was well informed, respectful, honest, prompt, responsive to inquiries and followed up where needed. Billy was his usual genial and infor Kevin Rafela was well informed, respectful, honest, prompt, responsive to inquiries and followed up where needed. Billy was his usual genial and informative self (He sold me a Pilot a few months ago). More

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Service and purchase of a new vehicle We have always received prompt and courteous service at Lithia. No one has ever pressured us regarding any detail of our service. In addition we pur We have always received prompt and courteous service at Lithia. No one has ever pressured us regarding any detail of our service. In addition we purchased a new vehicle and both Kevin and Brian were the best. We in the past have sent people to your dealership and Kevin in particular. No pressure everyone was upfront. We have now purchased three vehicles from Lithia. Kevin took his time and explained every detail of the sale. Likewise Brian did an outstanding job in explaining all the forms to be completed in order to finalize the purchase. Both men are a valuable asset to Lithia. More

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professional, courteous, knowledgeable Kevin was extremely helpful, with no pressure to buy. Showed us the advantages of the models we were considering and helped us make an informed decis Kevin was extremely helpful, with no pressure to buy. Showed us the advantages of the models we were considering and helped us make an informed decision. More

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Great service Alway a great experience at lithia Honda!! You guys could teach lithia BMW a few things about good customer service!! Will alway go here for my servic Alway a great experience at lithia Honda!! You guys could teach lithia BMW a few things about good customer service!! Will alway go here for my services. See you next time! More

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