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Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 8

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
212 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

212 Reviews

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212 Reviews of Kevin Proo

March 26, 2026

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Employee Rating

I bought the car from them less than 1 year and they would not give me any discount on the work the car needed. More

by 007azshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2026

Germain Honda of Surprise responded

We are sorry to learn of your experience with our team. Our goal is your overall satisfaction. Unfortunately, we are unable to locate any customer records using your username and would appreciate the opportunity to speak directly with you regarding your concern. At your convenience, please give me a call so we may discuss your concern. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

March 24, 2026

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Employee Rating

Kevin was the best service writer I've dealt with in a long time. Highly recommend. I was traveling cross country and my Pilot started acting up misfiring ...limp mode , bad juju on the Phoenix freeways More

by SWIRL86309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Germain Honda of Surprise responded

We are sorry you experienced concerns during your cross country travels. Our team was happy to assist anyway we could. Our goal is to provide all our guests with 5-star service. We wish you safe and happy journeys. Best Regards, Sassha Motz General Manager

March 24, 2026

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Employee Rating

I wasn’t personally there but my dad brought my pilot in and said it’s the nicest honda dealer he’s ever been in and the staff was extremely friendly and helpful More

by Ssieleni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis

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Mar 24, 2026

Germain Honda of Surprise responded

We thank you for trusting our team with your automotive needs and for leaving us this positive feedback. Best Regards, Sassha Motz General Manager

March 23, 2026

Dealership Rating
Employee Rating

Kevin got me in and had the 150,000 fluid changes done in 2 hours with no problems. Excellent Service Advisor and excellent technician. More

by gvogt12000
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service visit with Kevin. We are happy he took great care of you. Best Regards, Sassha Motz General Manager

March 23, 2026

Dealership Rating
Employee Rating

Kevin Proo is easy to work with, and the service on my car was completed very quickly. More

by rs.garrett1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see that you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

March 23, 2026

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Employee Rating

Amazing and easy to work with. Kevin Proo is the best! Will be returning for service on my vehicles More

by rubene329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

We know Kevin will appreciate your kind words, and he looks forward to working with you again. Best Regards, Sassha Motz General Manager

March 23, 2026

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Employee Rating

Although I live a good distance away from this dealership, we choose do to our service there, as they are timely and fair. More

by CLAUZON27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

We appreciate you choosing to travel to visit us for your automotive needs. Your business and trust in our team mean so much to us all. See you at your next visit. Best Regards, Sassha Motz General Manager

March 23, 2026

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Employee Rating

Great experience. Great customer service from Kevin. Process was quick and efficient. Will definitely becoming back. More

by MIKE.GONZALES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

Thank you so much for sharing your experience. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Thank you for your positive feedback! Best Regards, Sassha Motz General Manager

March 23, 2026

Dealership Rating
Employee Rating

Had a good experience with Kevin, who made it easy for me from beginning to end. I will definitely be returning to get my vehicle serviced at this location. More

by JAS2071332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Germain Honda of Surprise responded

Thank you so much for your 5-star review! We are pleased that Kevin could get your needs taken care of- seamlessly and efficiently. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future! Best Regards, Sassha Motz General Manager

March 20, 2026

Dealership Rating
Employee Rating

Had a good experience with Kevin, who answered all my questions and was a pleasure to work with. More

by WRXBuyer2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2026

Germain Honda of Surprise responded

Thank you for letting us know that Kevin ensured a positive and informative guest experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

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