Kevin Phenix
Kevin Phenix at Yark Mazda
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Kevin Phenix

Sales Advisor

Yark Mazda

6000 West Central Avenue
Toledo, OH 43615

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1 Review of Kevin Phenix

July 09, 2024

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I would avoid this dealership. Kevin Phoenix is unprofessional and difficult to deal with. Took my wife and daughter into the dealership and he wasn't even courteous to bring in a More

by msucheck
Recommend Dealer
No
Jul 09, 2024

Yark Mazda responded

Matt, thank you for the review, I am aware that you where trying to get free oil changes as an additional discount on our already well below market sale price on the certified Mazda that your daughter purchased. I would like to personally apologize that you feel we had additional discounts to offer, however, with live market pricing we try to be the lowest price out the gate. I have further discussed this with my team and really do appreciate the feedback. If you would like to further discuss this matter, please feel free to stop in, call or email me directly. Thank you, General Manager, Steve Yoos - 419-842-7518 or syoos@yarkauto.com or in person at 6000 W Central Ave. Toledo, Oh. 43615.

Jul 09, 2024

Yark Mazda responded

If you would like to further discuss this matter, please feel free to stop in, call or email me directly. Thank you, General Manager, Steve Yoos - 419-842-7518 or syoos@yarkauto.com or in person at 6000 W Central Ave. Toledo, Oh. 43615.

Jul 09, 2024

msucheck responded

Well, it wouldn't have taken much to have made me happy and you and your team made no effort. Let's also just ignore the fact that I wasn't even offered a chair to sit in. Or the fact that I left without receiving copies of the documents I signed with Kevin. Or the fact that he didn't even respond to my text message when I realized later that day. Or the fact that I called on Saturday and was initially told most those documents are for internal (as in, we really don't give customers copies of what they sign, I guess). Or the fact that when I showed up on Monday he gave no apologies for me having to make another trip in. I can't image people sign documents and don't expect to get a copy of what they signed. Your live market pricing excuse is a joke.

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