Excellent service with Kevin and Dalton at the Rental
Dept. Alway enjoy the
courtesy and friendship. It is a great benefit to have this rental service so close
to my home, a few blocks behind the de
Dept. Alway enjoy the
courtesy and friendship. It is a great benefit to have this rental service so close
to my home, a few blocks behind the dealership.
Most important, for my travels and need of a rental, there is no better rental service or vehicles than Jim Norton Toyota. I am a Toyota guy, have had three
pickup trucks and would consider buying nothing but a Toyota. I often rent
the RAV-4, sometimes the Highlander. Love the vehicles, the Sirius radio and
smooth ride. ---------Michael G. McGuire
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by macgmcguire
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Jim Norton Toyota Tulsa responded
Thank you, Michael, for sharing your positive experience with us! We are thrilled to hear that Kevin and Dalton provided excellent service at our Rental Department. We appreciate your loyalty as a Toyota guy and your preference for Jim Norton Toyota for both rentals and potential purchases. It's fantastic to know that you enjoy the RAV-4 and Highlander rentals, especially for their smooth rides and Sirius radio. We look forward to serving you again in the future and continuing to provide top-notch service. Thank you for your support!
Sincerely, Courtney, Jim Norton Auto Group
We have been customers at Jim Norton Toyota for years
now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We l
now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We like the reliability of a Toyota and we like Jim Norton Toyota. We recommend them if someone is looking for a reliable, fair dealer.
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by hun39er
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for your kind words and loyalty throughout the years. We appreciate your trust in Jim Norton Toyota for your auto needs. We are thrilled to hear that you find our team knowledgeable and caring. Your recommendation means a lot to us! We look forward to continuing to provide you with reliable service in the future.
Sincerely, Courtney, Jim Norton Auto Group
From the moment I discovered we unfortunately purchased a
car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w
car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful!
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by theowenslife
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for sharing your experience with us! We are thrilled to hear that you felt like family when you brought your car to Jim Norton Toyota for repairs. Providing a stress-free and transparent process is always our goal, and we are glad we could exceed your expectations. Jeff Lee and Joey will be delighted to hear your kind words. We appreciate your trust and look forward to serving you for all your vehicle needs in the future. Safe travels!
Sincerely, Courtney, Jim Norton Auto Group
Fast and friendly service.
Always let me know any updates and pertinent information. Kept me informed.
Always let me know any updates and pertinent information. Kept me informed.
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by dr_gantz
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service!
Sincerely, Courtney, Jim Norton Auto Group
Great service & waiting area so nice with comfortable,
relaxing, clean with refreshments. Grateful you also rinsed off the car and vacuum the inside.
relaxing, clean with refreshments. Grateful you also rinsed off the car and vacuum the inside.
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by CMKLEE40
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon!
Sincerely, Courtney, Jim Norton Auto Group
The service dept is always very helpful and friendly.
They also have oil change coupons and will replace your key fob battery at no chargez
They also have oil change coupons and will replace your key fob battery at no chargez
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by bmares54
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Zeb Freter
Mar 06, 2024 -
Jim Norton Toyota Tulsa responded
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely, Courtney, Jim Norton Auto Group
Extremely pleased with the customer service I received
from Jeff! He was very courteous and listened to me before asking questions.
from Jeff! He was very courteous and listened to me before asking questions.
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by SPOOKYCHASE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Lee
Mar 04, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road.
Sincerely, Courtney, Jim Norton Auto Group
Kevin was awesome! He was so friendly and provided
everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best.
everything to cater to my car rental needs. I highly recommend you going in to see Kevin! He’s the best.
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by Devaughn W.
Nov 05, 2020 -
Jim Norton Toyota Tulsa responded
Thank you for your great review, Devaughn! We're glad to have Kevin on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Fantastic people
Misty was amazing!!!!! The best salesman or woman I have ever done business with. I will forever be a customer of Toyota because of her. She was knowl
Misty was amazing!!!!! The best salesman or woman I have ever done business with. I will forever be a customer of Toyota because of her. She was knowledgeable and very patient. She didn't pressure me for a sale or leave me hanging because I wasn't buying anything at the time. I promised her I would come back and I did and I always will.
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by Philzink8
Other Employees Tagged:
Misty McDonald, Dalton Stephens
Oct 22, 2019 -
Jim Norton Toyota Tulsa responded
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions!
Laura Morse, e-Commerce Manager, laura_morse@jimnortontoyota.com
Best in oklahoma
Have purchased numerous vehicles over the years in the areas of Tulsa, ba, Muskogee & okc. This is the best.
No hassels. They really work hard to g
Have purchased numerous vehicles over the years in the areas of Tulsa, ba, Muskogee & okc. This is the best.
No hassels. They really work hard to get you what you want, even when your financially in a bind or upside down on your trade in.
I'm actually looking forward to going back for my service visit.
Great customer service. Great service department. Great attitudes all around.
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by Okmisfit
Other Employees Tagged:
Tyler Atkinson, Sean Connelly, Eric Scott
Jan 15, 2019 -
Jim Norton Toyota Tulsa responded
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions.
Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com