Kevin Ohanian

Mohammad Aatef & Yasmin the best customer service they are the stars of this dealer thank you Mr. Amjad you did great are the stars of this dealer thank you Mr. Amjad you did great More

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Stay far away from this place. The sales managers promise you everything before you sign paperwork, then after they are rude and don't even answer or return your phone calls. They The sales managers promise you everything before you sign paperwork, then after they are rude and don't even answer or return your phone calls. They are the kind of people that give honest salesmen a bad name. More

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While we love our Atlas, the entire experience was terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given th terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given the run around with zero follow up. Awful customer service and an overall SCAM. I would by another VW, but not from this dealership nor would I recommend to anyone. More

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I like coming there The service is very good And they always have coupons and the price is very good And they take daytime with your car always have coupons and the price is very good And they take daytime with your car More

by CRAIGCJ182 Verified Customer Verified Customer

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First the bait and switch. They offered a car at $18,270. I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at I asked, “It’s a bit of a drive. Will you hold the Jetta for us?” “Yes, come on in, I’ll be waiting for you.” The car wasn’t there and they came at us with an offer on payment alone. I said I want to see the numbers. Then they show up with the numbers $19,212. I told them they quoted me a lower number and they told me the car sold. This one was a higher price but had zero changes on options, year, accessories, etc. Next the nasty $995 security module they sneak in the deal. I had to physically get up to walk out after an hour of negotiating this one out of the deal. They reluctantly took it out. Finally the hidden $1,000 charge. Last, we waited four hours to see the finance guy who had one last truck up his sleeve. All the numbers were good, except the $1,000 add on for protection. Brake pads, rotors, battery, wipers, etc covered for 3 years/30k. “No thank you”, I declined. “This is mandatory.” they informed me. They would not back down. BEWARE AFTER ALL THE NEGOTIATIONS ARE DONE THEY PLAN TO STICK YOU WITH ANOTHER $1,000 CHARGE, NON NEGOTIABLE. I couldn’t be more unhappy. I have made a formal complaint to VW. More

by sergeant.white Verified Customer Verified Customer

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Eey fast and prodessional had ezcelent experienceI Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of Eey fast and prodessional had ezcelent experience I always like have my car services at orlans location And when i trade in i will go back to vw of orland More

by waiel222 Verified Customer Verified Customer

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Every person at this dealership is shady. They give you the run around on everything, the don't back their word and they try to steal your money. They tried to tell us we were only approved for 4.5% APR ev the run around on everything, the don't back their word and they try to steal your money. They tried to tell us we were only approved for 4.5% APR even with both credits over 800. He checked again and magically it decreased to 2.5% APR. We told them no extra warranty, but when we went to sign the contract there was over $4,000 in extra warranty. They also told us someone out of state had a down-payment on this car and they wouldn't sell to us unless we paid $1000 over asking. Horrible place and horrible people. Please save yourself the stress and do not buy from this dealership. More

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Great experience! Everyone was respectful and helpful. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. The process was smooth. The staff was kind and friendly. I am very pleased with my new vehicle purchase. More

by KEYHANNA90 Verified Customer Verified Customer

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