Kevin Miller

I dropped my vehicle off to have the oil pump changed. While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They rev While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They reviewed the video and saw when it was hit. They said because they were unable to get a plate number from the vehicle that hit my vehicle they were not responsible and I would have to go thru my insurance to repair the damage. So a $2000 repair for an oli pump now turned into a extra $700 dollars out of my pocket for damage caused by their carelessness in parking my vehicle where it can be damaged. I have never had an issue with this dealership before this but after this I can not in good faith take any of my vehicles back here because of their lack of responsibility and accountability while my vehicle is in their service department possession. I will be taking my vehicles to another Dodge Jeep Ram dealer who has a dedicated service department parking area for their clients vehicles where they can not be damaged. If you have to leave your vehicle overnight for repairs DO NOT TAKE YOUR VEHICLE TO EXECUTIVE DODGE JEEP RAM IN WALLINGFORD. THEY WILL NOT TELL YOU BUT I WILL, THEY WILL NOT BE RESPONSIBLE FOR ANY DAMAGE CAUSED TO YOUR VEHICLE WHILE IN THEIR POSSESSION UNLESS THEIR TECH DAMAGED THE CAR. SO LEAVE IT WITH THEM AT YOUR OWN RISK. THERE ARE MANY OTHER DODGE JEEP AND RAM DEALERS WHO WILL TREAT BE RESPONSIBLE FOR YOUR VEHICLE AND ACCOUNTABE FOR ANY DAMAGED CAUSED WHILE IN THEIR SERVICE DEPARTMENTS POSSESSION. EXECUTIVE DODGE JEEP RAM IS NOT ONE OF THEM. More

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Dennis was an amazing salesman. I highly recommend Dennis and Executive Dodge Jeep for future sales and service! I highly recommend Dennis and Executive Dodge Jeep for future sales and service! More

by Rebecca Brennan Verified Customer Verified Customer

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Dan made sure to listen to the issue of the vehicle and was patient enough to figure it out until it was completely resolved. The issue was extremely difficult to diagnose. Kevin and Dan did an exceptional was patient enough to figure it out until it was completely resolved. The issue was extremely difficult to diagnose. Kevin and Dan did an exceptional job. Highly recommend the service team to everyone I know. More

by Halley Latorre Verified Customer Verified Customer

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Executive dodge always takes care of our vehicles at enterprise and we appreciate their constant communication enterprise and we appreciate their constant communication More

by timothy.m.willauer Verified Customer Verified Customer

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Kevin and his team did such a great job fixing my check engine light , turns out it was something simple and I was able to get my jeep back the next day! Highly recommend. engine light , turns out it was something simple and I was able to get my jeep back the next day! Highly recommend. More

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Dealership was attentive to my needs, but the overall customer satisfaction experience wasn’t what I felt it should be. I had mentioned my dissatisfaction on the company voice mail, and received no fo customer satisfaction experience wasn’t what I felt it should be. I had mentioned my dissatisfaction on the company voice mail, and received no follow up callback. I brought my vehicle back due to poor workmanship of the installation and symptoms of the initial reason I brought the vehicle in within 2 weeks. The follow up was not timely initially but did get better after a few in person visits. Satisfaction rating would be below average . More

by hsands Verified Customer Verified Customer

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Excellent customer service. Definitely stands out from any other dealer I’ve been to by far. Definitely stands out from any other dealer I’ve been to by far. More

by psanford0861 Verified Customer Verified Customer

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Professional service from the front of the dealership to the back great experience will buy from again 👍 the back great experience will buy from again 👍 More

by matt_dowden Verified Customer Verified Customer

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The service team here is top notch, they really helped me and did a great job fixing my truck. and did a great job fixing my truck. More

by mikeboyer76 Verified Customer Verified Customer

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Great dealership with helpful sales and service employees. All my needs get taken care of right away. employees. All my needs get taken care of right away. More

by lauracurz1830 Verified Customer Verified Customer

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