Kevin McKinnon | Page 13

Guy's the best Sales man there! He's my GO TO! Along with the help of JJ (: Thank Ya'll!! He's my GO TO! Along with the help of JJ (: Thank Ya'll!! More

by BELLAC Verified Customer Verified Customer

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Purchased a brand-new Ford Maverick will full payment and no loan. Unforutantely, shortly after closing I had read through more of the paperwork to find out that I had gotten charged for a dealer bedliner th no loan. Unforutantely, shortly after closing I had read through more of the paperwork to find out that I had gotten charged for a dealer bedliner that was already installed from the Ford Factory. Furthermore, I was charged for window tints as well that I had to go back to schedule as I was not informed of this prior or during the sale process as well. The "dealer accessory" breakdown was not shown to be in detail during closing but rather a generic line item that encompassed various dealer required add-ons (wheel locks, tailgate lock, door security, bed liner, window tints) Once I brought up both of these issues I will admit that the Randal Reeds Ford team did a good job on making me "whole" again. Lyndi coordinated getting a $600+ refund check back to me for the amount of bed liner that I was incorrectly charged. I also was able to get setup with the installation of window tints that Kevin Mckinnon coordinated getting this done quickly. I was treated with respect every time I came in but unfortunately, I can't provide an "excellent" start rating due to the fact I had to personally find out and research almost $1000 worth of expenses (bed liner and tint) that I was incorrectly charged for. I will give credit to the dealership team to at least getting me back what was owed and making me whole again. However, it took work on my part to make sure this happened. I am not sure if this is a regular occurrence as I only found this out after calling Ford directly who explained that my trim Ford Maverick automatically came from the factory with the bedliner. More

by FSZYMANSKI217 Verified Customer Verified Customer

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When there was an issue, several people made sure to iron out the problems to make sure I was satisfied. iron out the problems to make sure I was satisfied. More

by PDVALENTINIS Verified Customer Verified Customer

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My wife and I had a great experience at Planet Ford. We bought a new Outer Banks Bronco. Jimmie was great!! He and I talked on the phone and texts for almost two weeks to get everything lined up b We bought a new Outer Banks Bronco. Jimmie was great!! He and I talked on the phone and texts for almost two weeks to get everything lined up before we came in. Then we spoke with Kevin in Aftermarket and that was another great experience. Finally we finished with Billy Harvey in finance. Finance usually is the grueling part of car buying, but Billy made it quick and painless. I definitely will buy here again and highly recommend it to anyone looking to buy a new vehicle. One of the best buying experiences I've ever had. More

by bakerj Verified Customer Verified Customer

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Always wonderful service. great staff. Service in a timely fashion. Keep up the great job. great staff. Service in a timely fashion. Keep up the great job. More

by RGRUNDEN2200 Verified Customer Verified Customer

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Exceptional Car Buying Experience from Randall Reed’s Planet Ford in Humble, Texas. Planet Ford 59 in Humble, Tx gave me an incredible car buying experience, and I couldn't be happier with my new car Planet Ford in Humble, Texas. Planet Ford 59 in Humble, Tx gave me an incredible car buying experience, and I couldn't be happier with my new car purchase. Their impeccable service, extensive selection, and knowledgeable staff truly set them apart. I award them a well-deserved five-star rating! Firstly, Planet exhibited exceptional professionalism throughout the entire process. From the moment I stepped into their showroom, I was greeted warmly by their friendly and well-trained sales team. They listened attentively to my requirements and guided me towards the perfect vehicle that met all my needs. Their dedication to customer satisfaction was evident in their willingness to go above and beyond to ensure my car-buying experience was smooth and hassle-free. Secondly, Ford's reputation for producing quality vehicles was undoubtedly upheld during my purchase. Their range of cars featured some of the latest and most innovative technologies, making it easy for me to find a car that matched my preferences. The attention to detail and superior craftsmanship in their vehicles were remarkable, giving me confidence in my decision to choose a Ford model. The reliability and performance I've experienced since purchasing my car have only reaffirmed my satisfaction with the Ford brand. Lastly, they made the financing process both straightforward and stress-free. Their team of finance experts worked diligently to provide me with the best available options that fit my budget and preferences. They explained every step of the process thoroughly, making sure I understood all the terms and conditions. Their transparency and professionalism in handling the financial aspects of my purchase was truly commendable. Ultimately, Planet Ford 59 in Humble was a perfect car-buying experience. Their commitment to customer service, impressive range of vehicles, and seamless financing made me feel valued as a customer. I wholeheartedly recommend this exceptional trio to anyone in search of a new car. Thank you, Planet Ford 59 in Humble, for making my car buying journey an absolute pleasure! More

by JOE.NEUMANN Verified Customer Verified Customer

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When the truck was delivered i asked the sales rep to take a snapshot of the odometer and send it to me which he did not! I also told him that the truck was not to be driven until I arrived at the dealer take a snapshot of the odometer and send it to me which he did not! I also told him that the truck was not to be driven until I arrived at the dealership later that day. When I got to planet Ford the truck had 18 miles on it but the service records from the wheel lock installation show 5 miles on the odometer!!! That means that either my truck was taken for a joyride or used by the dealership for a demo/test drive against my explicit instructions!!! What a bunch of jerks! I will never do business with Planet Ford again...period! More

by mbrown210 Verified Customer Verified Customer

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Great service, bent over backwards for me in every way to make the deal I wanted. make the deal I wanted. More

by henrykadoch Verified Customer Verified Customer

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Guy is an excellent representative of the company, always concerned about the customer's satisfaction. concerned about the customer's satisfaction. More

by GJJEFFREY Verified Customer Verified Customer

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Great sales team to work with from start to finish as well a great team of people in each department and very knowledgeable. well a great team of people in each department and very knowledgeable. More

by craig.glasco Verified Customer Verified Customer

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