Kevin McDougall | Page 18

My wife and I have purchased several new cars from this dealership without any complaints what so ever. We we have worked with Kevin McDougal before and ask for him because he is easy to deal with and trut dealership without any complaints what so ever. We we have worked with Kevin McDougal before and ask for him because he is easy to deal with and truthful. It matters us. Ms. Roberts in finance also has those qualities. More

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This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have purchased three new cars from the dealership and the first two were great! The first two, "this is our best price and we will give you this (a fair price) for your trade-in", we bought the vehicles. The third purchase in August of 2021 was filled with drama. They offered a very lowball trade-in offer (I can search the internet) and was adamant it was there best offer....okay we passed on the purchase, only to have the sales manager call me three weeks later and agree to the original terms we requested, we still bought the vehicle. During a service visit in August of this year I saw a used Ascent I was interested in and again they made a ridiculously low offer on my trade-in....so I walked away. During another visit in September, I again asked about a used Ascent, restated my desired trade-in value and asked about the remaining maintenance plan I had purchased on my trade-in transferring to the used Ascent, "no problem, it will transfer" I was assured. They did raise the value of the trade in to very close to what I wanted so the numbers worked for me and then the drama began.... "Well now I will have to check with Finance to see if the maintenance plan will transfer", which became "the maintenance plan expires today", which became "okay you have another year on your maintenance plan, but it doesn't transfer", it felt like bait and switch at best! I walked away without purchasing the vehicle. So, know I will keep my trade and this dealer will still perform the maintenance I was asking them to transfer to the Ascent and then a year from now I will drive to Phoenix and trade my car in on an Ascent because I will not purchase another car from this dealership. The only reason I gave this rating three stars is the outstanding service Dan Ford provides in the dealership service department. More

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Pleasant car buying experience. No pressure and very helpful. Kevin McDougall did a good job showing us what is available and giving us the opportunity to test drive both new and No pressure and very helpful. Kevin McDougall did a good job showing us what is available and giving us the opportunity to test drive both new and used models. Also Louie Ascensio was knowledgeable on financing and provided good information and got through the paperwork efficiently. Thanks! Steve More

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Kevin was very informative. He answered all of my. Questions and shared me with Information on Subaru He answered all of my. Questions and shared me with Information on Subaru More

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Tucson Subaru was amazing to work with. Everyone was so kind and accommodating. Kevin our salesman was very knowledgeable and helpful. Everyone was so kind and accommodating. Kevin our salesman was very knowledgeable and helpful. More

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Everyone is very friendly and helpful from the service department to the sales department. Appreciate the sales staff being informative, helpful while not too pushy. department to the sales department. Appreciate the sales staff being informative, helpful while not too pushy. More

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We are extremely Likely to recommend the sales department to our friends and finance/purchase -Curt was very helpful. department to our friends and finance/purchase -Curt was very helpful. More

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Everyone we dealt with was friendly, thoughtful and courteous. We never felt any pressure to purchase. courteous. We never felt any pressure to purchase. More

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Very friendly sales department. Kevin was able to find exactly what my husband wanted. We had a good experience. Kevin was able to find exactly what my husband wanted. We had a good experience. More

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Nothing but high praise for Kevin McDougall and all of Tucson Subaru. Very helpful and knowledgeable with our new Crosstrek purchase to replace the one that was rear-ended! This is my 3rd Subaru and I wou Tucson Subaru. Very helpful and knowledgeable with our new Crosstrek purchase to replace the one that was rear-ended! This is my 3rd Subaru and I wouldn't go anyplace else. Great sales and service, all the people who I've worked with have been top notch. The dealership is clean, friendly and well run.... always a pleasure no matter what the reason. Kudos to everyone! More

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