Took great care of my own needs and scheduling with a
doctor appointment I had the same day . Great customer service and experience
doctor appointment I had the same day . Great customer service and experience
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by fpuccio
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
We're happy to hear that your needs and schedule were well accommodated. Thanks for sharing your great experience at Rockland Chrysler Dodge Jeep Ram. Wishing you a wonderful day ahead.
Everything went well.
Staff was friendly and helpful. Happy to have attentive people checking my daughters car.
Staff was friendly and helpful. Happy to have attentive people checking my daughters car.
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by SPERRING101
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for the kind words. We're pleased to hear everything went smoothly at Rockland Chrysler Dodge Jeep Ram. Wishing your daughter many safe miles ahead.
This is the worst service department we have ever dealt
with. I don’t usually leave reviews but after the horrific ordeal we have been through with this dealership I felt it necessary to share our experien
with. I don’t usually leave reviews but after the horrific ordeal we have been through with this dealership I felt it necessary to share our experience. My son leased a brand new Jeep Compass in May 2024. In July, all the climate controls in his brand new car stopped working. He had no AC, no heat and no defroster. We brought the car in to be checked. After having the car for 5 days we were told that there was nothing wrong with the car and that my son was using the climate settings on automatic which he shouldn’t be doing. Made no sense to us, why is there an auto setting if using it causes the climate controls to not work? Anyway, on the way home from picking up the car and “being shown the correct way” to set it, it stopped working again. So we went back. This went on for 3 months bringing the car in and leaving it and on the way home or the next day it would happen again. The car was brought in at least 8 times for this issue. The final time we were called in to the service area where the service manager, customer relations person or who actually knows what this Maria person does and our service advisor Brendan actually stood there and accused us of opening up the center console and ripping the wires out and that it was going to void our warranty and that was why it was not working. From the first time we brought the car in, all Brendan cared about was the survey that he wanted us to give him. Had he cared as much about making sure our car got fixed he would have gotten a good survey. Well here’s your survey Brendan, you and your service department all suck and we will never buy another car from you people ever again. The car was declared a lemon by NYS despite you all blaming us for the piece of crap car that you sold us. You all should be ashamed of yourselves.
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by mattgeo4930
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Hello,
I would like to address your review and clarify the details surrounding the service of your son's vehicle. Social media serves as a valuable platform for feedback, and we appreciate the opportunity to share our perspective on this matter as there is always another side to the story. As for your concerns about my role, I was the one who authorized your son’s rental and discussed the recurring issue when you came in or called. To clarify for you, I am not a technician nor was I your service advisor. I made it clear to you and your son that anything concerning a Lemon Law claim is a legal matter that must be addressed directly with the manufacturer, not our dealership. On multiple occasions, I tolerated your son's claims that I was ignoring his emails. If you recall, I provided the proof that I was not on the email chain he was insisting I was aware of. I hope you have a better understanding that my role is not one of fixing your vehicle or addressing legal matters. The reason we requested you to come in person to review our technician’s discovery was because the findings were quite alarming. The advisor, Brendan, explained that we were uncertain how the wires in your vehicle kept becoming disconnected after each repair. The technicians did not find a disconnected wire each time but in fact, found the wiring appeared to be ripped out. When we showed you the damage you and your wife were just as baffled by the findings. No one accused anyone in your family; rather we simply expressed that the situation was perplexing to us. Our director stated that we would investigate getting the repair covered in good faith as the findings clearly were not a manufacturer defect. We made good on our word and the repair was completed. Our takeaway is that, with your new vehicle, we hope you maintain a strong relationship with your new dealership, which will have the pleasure of serving your new vehicle moving forward.
Maria Capello
Customer Relations Manager
Rockland Chrysler Jeep Dodge Ram
Direct: 845-405-7698
Feb 06, 2025 -
mattgeo4930 responded
Maria,
First of all, I hope that I can CLARIFY for you, I never said that “you were a technician nor were you a service advisor and that your role is one of fixing your vehicle or addressing legal matters”. Second of all, our car was in your service department more than 8 times for the same problem. It was a brand new car. Only once did you help us out with a rental car. Every other time we were told by you that you did not have any cars available for us and didn’t know when you would. I am so sorry that you had to “tolerate my son”, however he was looking for answers and you kept telling him that you were not at liberty to tell him anything. One of the times you “fixed” the problem my son left and on the way home the glove box fell out, apparently that was how you “fixed” our issue . He had to go back 2 more times for you people to fix it because it kept falling out. I am surprised that we were not accused of doing that also.
In all the times that the car was brought in we were NEVER told or got in writing that you kept repairing wires. It was only when we were called in to be shown the wires and accused that someone who may not have been us had RIPPED the wires out. We were told that you were not going to fix it because we or someone had tampered with it and that we would have to pay for it. Then we were told that you would check with corporate to see if they would fix it as a one time courtesy. We were also told that the previous time that we brought the car in to be fixed, that the wires were soldered and lengthened. So why is it that we were never told that that work was done when we picked it up?Why wasn’t it put in the paperwork that it was done when we picked it up? It’s because it was all a lie. You had the car more than we did and had more opportunity and the know how to mess with the car so that you could blame us and not have to do the work for free. No one ever had our car besides you or us, so who would have ripped the wires out? We most certainly did not. We just wanted our brand new car fixed and to be able to have air, heat and a defroster that worked in our 3 month old car. I think that you people ripped them out so you could blame us hoping that we would never come back to you with the car. Your service dept could not figure out the problem and were sick of us bothering you every other day with the same problem. We could have been really nasty about all of it, but we were very nice under the circumstances. Not one of you ever even apologized for all of the inconvenience we were put through. We even had to endure Kevin and one of the other guys argue right in front of us because neither one of them wanted to get our car for us so that we could go home. Totally unprofessional. For that you apologized to us.
You are a customer relations person but you were of no help to us whatsoever. From the very start we were made to feel like our issue was not a big deal and that it was our fault or that we were doing something wrong. While I understand that you have to defend your actions and the service departments, we know the truth and so do you.
Thank you so much for wishing us well with getting a new car. Any dealership and service department will be better than yours to deal with. You do not have to worry we will never be back to your dealership or your service department and if anyone ever asks us we will not hesitate to let them know how poorly and unprofessionally we were treated.
Good customer service but poor repair results.
Poor technical knowledge on certain technical aspects. Excessive labor time charged on repairs.
Excellent in their efforts to appease the customer.
Poor technical knowledge on certain technical aspects. Excessive labor time charged on repairs.
Excellent in their efforts to appease the customer.
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by pglouloudis
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Gomes & Kevin Bishop
Feb 04, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Hello,
Thank you for taking the time to discuss your review with me. As I mentioned, we value customer satisfaction and appreciate your input regarding the issues from four years ago. We always strive to offer clear communication and understanding regarding costs and findings. There may be times when a vehicle is needed to come back, but rest assured our techs will investigate the matter as protocol outlines. The goal is to get customers back into their vehicle in the timeliest manner possible. As we ended our conversation, it can be noted that we share the same sentiment that the service department values our customers' satisfaction.
Best regards,
Maria Capello
Customer Relations Manager
(845) 405-7698
Kevin is always knowledgeable and easy to talk with.
My car was done in less time than expected. All good!
My car was done in less time than expected. All good!
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by diane.vanwagner28
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for sharing your experience with Rockland Chrysler Dodge Jeep Ram. It's great to hear that our team provided knowledgeable and efficient service. Take care!
I had a sudden major oil leak, which was diagnosed and
repaired quickly to my great satisfaction. Kevin kept me informed of progress and status with my extended service plan, and was very thorough in giv
repaired quickly to my great satisfaction. Kevin kept me informed of progress and status with my extended service plan, and was very thorough in giving me detailed answers to my questions that came up along the way. I have had service from this dealer on several occasions with another Dodge, all with great satisfaction. I would highly recommend this dealer service to anyone.
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by marka
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for your positive feedback. It's great to hear that our team provided you with thorough service and clear communication regarding your vehicle's oil leak repair. We appreciate the recommendation and are glad to know we've consistently met your expectations.
I have almost 3 years with my jeep and this dealer has
resolved all the problems I had with the vehicle until now.
resolved all the problems I had with the vehicle until now.
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by anabel172607
Service Price Transparency
Feb 02, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for trusting Rockland Chrysler Dodge Jeep Ram with your vehicle. Your continued support means a lot to us, and we appreciate your loyalty!
Service people were courteous, friendly and efficient.
Would recommend to use Jeep service every time.
Would recommend to use Jeep service every time.
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by cd
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for the kind words. We appreciate your recommendation and look forward to helping you with your Jeep needs at Rockland Chrysler Dodge Jeep Ram.
I have been a customer for any years and have always
enjoyed exellent service. This week was what I have come to expect. Thanks
enjoyed exellent service. This week was what I have come to expect. Thanks
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by tseybold292
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for sharing your experience with Rockland Chrysler Dodge Jeep Ram. We appreciate your continued trust and support.
I had a my Windshield replaced and I am very Happy with
the work that was done. Glad I was able to get the vehicle back the same day.
the work that was done. Glad I was able to get the vehicle back the same day.
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by Wingarci
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brendan Dupper
Jan 21, 2025 -
Rockland Chrysler Dodge Jeep RAM responded
Thank you for sharing your feedback. We're happy you’re satisfied with your new windshield and the same-day service at Rockland Chrysler Dodge Jeep Ram.
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