Kevin Kobak

Worst delivery experiences at a Ford Dealer I have ever had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after anoth had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after another. Dirty vehicle only ran thru the car wash and turned the wipers on to clean the windshield. Also , someone drove it 37 miles before I picked it up . Was never given a copy of the application for State of Mich Title and plate transfer to prove I purchased it there . Sales Manager and F&I persons very rude . Will never go back just a cluster for 4 hours . More

Report | Print

Kevin was very helpful and responsive to my needs. My truck had been cleaned prior to delivery, however, you could still see the signs of the truck sitting for 2 1/2 months in the Rouge fallout zone. My truck had been cleaned prior to delivery, however, you could still see the signs of the truck sitting for 2 1/2 months in the Rouge fallout zone. You can't blame Suburban for this, it will take a lot of time and effort to get the Rouge fallout dust off all the little surfaces and nooks and crannies. Even the little storage box in the left rear of the bed had that Rouge dust in it. I don't blame Suburban's prep department for this, I blame Ford Motor Company for the long delay in shipping vehicles. Even after they released the trucks for shipment, mine sat for another 5 weeks before the trucking company finally delivered it to Suburban. All the while it sat, the trucking company was delivering newly produced trucks that had just rolled off the assembly line to the dealers. Ford is at fault for not having any performance standards for the truck haulers, and monitoring how long vehicles sit after Ford has turned a vehicle over to them for delivery. People that had placed orders 6+ months earlier and had their vehicle produced, received, no priority handling on the part of Ford. It seemed Ford was operating a FILO system. I have never seen a new vehicle launch, that was supposed to be just a refresh, handled so badly by any manufacture. Ford fell flat on their face with this one. The Ford vehicle order tracking website was totally worthless and rarely updated. Loyal Ford customers that pre-ordered early, which allowed Ford to efficiently schedule their production, received no loyalty from Ford when it came to getting their order delivered. "Customer Service" is no longer in the vocabulary of Ford Motor Company. Kevin did everything he could to speed the delivery of my truck, but he and Suburban were at the mercy of Ford's poor performance and lack of standards for the final delivery process. Ford should have been prioritizing special orders over stock orders and running a FIFO shipment process to assure the earliest produced vehicles received priority over the new trucks just rolling off the assembly line. Shame on you Ford! Instead of being an enjoyable experience ordering a new truck, it was an endurance test, all thanks to Ford's lackluster customer service. More

Report | Print

My salesman, Kevin Kobak, always goes above and beyond. He's the absolute best salesman. He's the absolute best salesman. More

Report | Print

I received prompt and efficient service. My salesperson was very knowledgeable and patient as I explored options for my purchase. I have no doubts that my purchase decision was well founded My salesperson was very knowledgeable and patient as I explored options for my purchase. I have no doubts that my purchase decision was well founded on my needs and resources. I wouldn't go anywhere else. More

Report | Print

The tech was patient, clear with her explanation and and very positive. It was a good positive experience. very positive. It was a good positive experience. More

Report | Print

Kevin is really, really, really, really, really, really, really, really, really, really, really, really, really great. really, really, really, really, really, really, really great. More

Report | Print

This is my second vehicle from Suburban Waterford and my entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, entire experience from start to finish was a breeze. Kevin went above and beyond to accommodate my needs and ensure he was doing everything he could, including submitting the renewal for my tabs that I hadn't yet gotten around to... while it may be customary for the dealer, the extra question to ensure all my needs were met is much appreciated! If you need a new vehicle or just want to check out your options, I couldn't recommend Kevin more! More

Report | Print

Kevin is a kind hearted man who is a pleasure to work with. He is honest and diligent about meeting the needs of his customers. I have purchased four leases through him and will buy/lease all of my cars with. He is honest and diligent about meeting the needs of his customers. I have purchased four leases through him and will buy/lease all of my cars through Kevin. I highly recommend him! More

Report | Print

Asked for an out the door price and financing options, this is obviously too difficult for them to answer. I'm tired of salesman being lazy and not helping anyone. All they care about is trying to screw p this is obviously too difficult for them to answer. I'm tired of salesman being lazy and not helping anyone. All they care about is trying to screw people and make money. I want to buy before the end of the month but they obviously don't need my business. More

Report | Print

Have bought my 3rd vehicle from Kevin. He is always friendly-helpful. Very nice-bright-clean showroom. friendly-helpful. Very nice-bright-clean showroom. More

Report | Print