Kevin Karl

KARL Chevrolet responded

KARL Chevrolet responded privately on 9/05/23 4:23 PM Doron, We take comments and feedback very seriously, and we appreciate you taking the time to let us know you were not happy with our team's level of service. I did research your inquiry about a 2012 Lexus LS460. On August 29th, Danielle did respond letting you know that car had been SOLD as was actually DELIVERED that same day. It appears that her email may have gone to your 'junk' folder and you never saw it. I responded again today by forwarding her email; but I am not sure it will go through. Please check the junk folder on your gmail account and look for an email from 'wecare@karldirect.com' ..... again, I apologize that you did not get our initial response. If you do find the email in the junk folder, I would appreciate it if you would consider revising your review as we do take these VERY SERIOUSLY. Our goal is to help each customer have an outstanding experience, regardless of whether they elect to do business with Karl Chevrolet or not. Thanks for the opportunity to assist you. I am sorry it did not work out this time; but perhaps there will be another opportunity in the future. Best, Leo Update on your vehicle of interest from Karl Chevrolet From: wecare@karldirect.com To: doronmillerusa@gmail.com August 29, 2023 Dear Doron, Thank you for your interest in the 2012 Lexus LS 460 we had listed for sale. This specific vehicle has been SOLD and being delivered today. I would be happy to keep you informed about other potential vehicles of interest. To help us provide you with relevant vehicle options, can you please let me know: Are specifically looking for a Lexus LS 460, or would similar size vehicles be of interest? Do you have a specific budget or price range you are looking at? Are there any specific "MUST HAVE" features? Is there any other criteria of importance - maximum mileage, etc? Be sure to bookmark our website at www.karlchevy.com to keep up with our latest inventory and specials. Our team looks forward to assisting you in your vehicle search. Thank you again for your interest in a vehicle from Karl Chevrolet. Thank you, Danielle LaValle Business Development Manager (203) 966-9508 (203) 972-0813 wecare@karldirect.com