Kevin James
Kevin James at Cavender Cadillac
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Kevin James

Internet Sales

Cavender Cadillac

7625 N Loop 1604 E
San Antonio, TX 78233

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4.6
56 Reviews

I really enjoy helping people pick out their new car and see how happy they are driving it home. I have been with Cavender Cadillac for a 10 year's now and it is a great organization to work for. Not only I am wanting to help now but also many years to come. Please stop in and see me and allow me the opportunity to earn your business and become apart of the Cavender family. I have been in the automobile industry for 25 years now.

Dealership Experience

13 yrs, 4 mos

Languages Spoken

English English

4.6

56 Reviews

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56 Reviews of Kevin James

December 29, 2024

Dealership Rating
Employee Rating

Great experience! Kevin and Eris were very helpful, attentive, and patient with me during my month process of purchasing my dream car! More

by Dedechew1274
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eris

Dec 31, 2024

Cavender Cadillac responded

We're delighted to hear that Kevin and Eris made your car-buying journey a great experience at Cavender Cadillac! Thank you for choosing us, and enjoy driving your dream car!

December 22, 2024

Dealership Rating
Employee Rating

My family and I have been Cavender customers since 1964 and can always count on great service😢 More

by ehodgeiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Cavender Cadillac responded

Thank you for sharing your support of Cavender Cadillac!

December 17, 2024

Dealership Rating
Employee Rating

Not a pleasant experience. We tried to buy a demo vehicle from the dealership on line. A price was quoted on both the vehicle and trade-in and we had come to an agreement. Then More

by Jsaint1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Manager Hector De Jesus - On Line Sales Julian Sanchez - Salesman Name on Quote Kevin James

Dec 20, 2024

Cavender Cadillac responded

I'm sorry to hear about your experience and the miscommunication you encountered. We strive for transparency and it's disappointing that we fell short this time. We understand we've lost your business, but we appreciate your feedback and will keep it in mind. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, Patrick Callihan - Sales Director - 210-490-2000

December 03, 2024

Dealership Rating
Employee Rating

Always excellent sales and service, and service adviser Carlos Villarreal is one of the principal reasons I've remained a Cavender customer! More

by Dottie
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Carlos Villarreal

Dec 04, 2024

Cavender Cadillac responded

Dottie, we're delighted to hear that Carlos and our team at Cavender Cadillac have consistently provided you with excellent service. Thank you for your loyalty!

October 06, 2024

Dealership Rating

Excelent service and great work. They take care of all the details and make sure you are well cared for. More

by dannychapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Cavender Cadillac responded

Danny, thank you for the fantastic feedback! We're glad our team at Cavender Cadillac took great care of you, and we look forward to seeing you down the road. Safe travels!

September 25, 2024

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Employee Rating

Great job very professional everyone made you felt comfortable it was a good experience keep up good work More

by Ericnauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Cavender Cadillac responded

Eric, thank you for the kind words! We're glad to hear that our team at Cavender Cadillac made your experience comfortable and professional. We appreciate your support!

September 17, 2024

Dealership Rating
Employee Rating

Great place and excellent service. Carlos does a great jod. Thanks for the great service experience More

by Delfino Acosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2024

Cavender Cadillac responded

Delfino, thank you for sharing your excellent experience with Carlos at Cavender Cadillac! Safe travels!

May 15, 2024

Dealership Rating
Employee Rating

Carlos is the best. He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say More

by martindhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2024

Cavender Cadillac responded

We're delighted to know that Carlos has been able to provide excellent service for your vehicle at Cavender Cadillac. It's great knowing you feel confident in the care we provide! Thanks so much for sharing your experiences with us, Martin.

December 06, 2023

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Employee Rating

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now More

by Tony Diaz
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: DAS Reputation Management

Dec 07, 2023

Cavender Cadillac responded

Tony, I'm sorry to read about your frustrations with our service department and the lack of communication you've experienced. We aim for a seamless experience for all customers and it seems we fell short in this instance. Your feedback is important to us as it helps improve our services moving forward. Please reach out so that we can discuss how best to rectify these issues going forward - Thank you, Roque Prado - Service Lane Manager - (832) 963-7674

November 27, 2023

Dealership Rating
Employee Rating

I Had a great experience buying both my cadillacs there this year.I would give a 5 ,but on both occasions I had to request my papaer work which took months to get ie bill of sale and everything else. More

by Bobo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin Vara

Nov 29, 2023

Cavender Cadillac responded

We're glad to know you had a great experience purchasing your vehicles with us, but we apologize for the delay in getting your paperwork. We understand how important these documents are and appreciate your patience. If there's anything else you need or any other concerns, please don't hesitate to reach out directly. Thank you, Patrick Callihan - Sales Director - 210-490-2000

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