Kevin James

Service rep, Carlos Villarreal, is excellent. He was courteous, explained what would be done to my vehicle and the cost. The customer lounge was bright, clean and comfortable except for the tem He was courteous, explained what would be done to my vehicle and the cost. The customer lounge was bright, clean and comfortable except for the temperature. It was cold. Minor thing…beats being too hot. I have been a Cavender customer since 2003 and plan to continue to be one. More

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Great experience! Kevin and Eris were very helpful, attentive, and patient with me during my month process of purchasing my dream car! Kevin and Eris were very helpful, attentive, and patient with me during my month process of purchasing my dream car! More

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My family and I have been Cavender customers since 1964 and can always count on great service😢 and can always count on great service😢 More

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Not a pleasant experience. We tried to buy a demo vehicle from the dealership on line. A price was quoted on both the vehicle and trade-in and we had come to an agreement. Then We tried to buy a demo vehicle from the dealership on line. A price was quoted on both the vehicle and trade-in and we had come to an agreement. Then the rug was pulled out from underneath us. All we were told was that they had made a cost of vehicle mistake and all they could do was apologize. We had put a lot of time and effort into researching this vehicle and going to see it, securing financing and none of that was taken into consideration. When we asked we could speak to a manager we were told that somebody would call us however we never received a call. They don’t seem to care about their customers. We bought here in the past and it was decent. This time we ended up buying a vehicle from Culvert in Austin. Very disappointed! Buyer beware of smoke and mirrors!!! More

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Always excellent sales and service, and service adviser Carlos Villarreal is one of the principal reasons I've remained a Cavender customer! Carlos Villarreal is one of the principal reasons I've remained a Cavender customer! More

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Excelent service and great work. They take care of all the details and make sure you are well cared for. They take care of all the details and make sure you are well cared for. More

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Great job very professional everyone made you felt comfortable it was a good experience keep up good work comfortable it was a good experience keep up good work More

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Great place and excellent service. Carlos does a great jod. Thanks for the great service experience Carlos does a great jod. Thanks for the great service experience More

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Carlos is the best. He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say He takes excellent care of my automobile. He is kind and gracious. Carlos gives me confidence that my automobile is always in top form. I can’t say enough good things about my experiences with Cavender Cadillac 1604. More

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The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender. More

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