Kevin Hughes

After I purchased my car, I had to come back in get with the salesman failed to see-through my concerns. When I bought the car, I was concerned about a chip in the windshield and he said it was nothing to w the salesman failed to see-through my concerns. When I bought the car, I was concerned about a chip in the windshield and he said it was nothing to worry about. Also, he said in my deal I will get the extra key which he brushed off that you have to come Thursday for that and failed to tell me you have to be there first thing in the morning around eight so I checked with the service department and they said That I had missed him because and told me what time to be there to get my key. On Thursday morning after I arrived, the service department was very nice to help me on some of the concerns on my car that I didn’t understand even after reading the manual also, there was a primary owner that was could still connect to my car that I couldn’t access anything on the computer. Service guy tried to help me with that and suggested I go to the Toyota place because they couldn’t do it, but they did fix my chip on my windshield, said it’s something they could fill in before it got big. I really appreciated that. I felt like these things should’ve been done before my car was delivered to my house the service people had my car washed also which I appreciated. When I went to the Toyota place to get The last ownership primary taken off, it was done by one of the salesman. The service sender said that if the charge was reasonable, they would pay it, but the salesman charged me nothing at the Toyota place in Salisbury. It was a lot of running around getting things straightened out that should’ve been done before I received my vehicle. I feel like my salesman fail to do his part. But the repair service helped me a lot. More

by SUSAN36 Verified Customer Verified Customer

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