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Kevin Hernandez

Overview Reviews (19) Inventory (93)

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Kevin Hernandez

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Kevin Hernandez

Sales Consultant (Bilingual)

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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4.1

19 Reviews

Overview Reviews (19) Inventory (93)

Dealership Experience

3 yrs, 5 mos

Languages Spoken

Spanish

4.1

19 Reviews

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19 Reviews of Kevin Hernandez

April 30, 2024

Dealership Rating

Employee Rating

I truly enjoyed working with the salesman. He went above and beyond his job to help me get in a vehicle. He went above and beyond his job to help me get in a vehicle. More

by angelemartin46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Robinson, Christian Terrell, Malik Khayyam, Mason McFalls, Chris Hemingway, Chris Smith

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May 02, 2024 -

Serra Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

June 14, 2023

Dealership Rating

Employee Rating

Serra Chevrolet like all big dealerships has Terms & Policy's they have to go by, however at the Same time they have Great Standards to insure that the Customer is Satisfied to the best of their ability Policy's they have to go by, however at the Same time they have Great Standards to insure that the Customer is Satisfied to the best of their ability., Good team of Respectful people working to Make Sure the buyer receives the Vehicle their looking for within their budget as the Team works together answering all One's questions, and explaining everything along the way. A Good Company with Great people. More

by rlnlpennell7065

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cedric Robinson, Malik Khayyam , Richard Weigand, I can't recall everyone's names but everyone I spoke to or had working with Me I give a 5 Star

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Jun 16, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

June 01, 2023

Dealership Rating

Employee Rating

The first day I had the car the check engine light turned on forcing us to come back and turn in the car for MORE maintenance. We were assured it had been checked up to proper code. This is honestly a huge d on forcing us to come back and turn in the car for MORE maintenance. We were assured it had been checked up to proper code. This is honestly a huge disappointment towards this dealership. More

by jacksnjules

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Cedric Robinson, Dave Clements, Digital Airstrike, Doug Eiserloh, Christian Terrell, Malik Khayyam, Vicki Edwards, Mason McFalls, Chris Hemingway

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Jun 02, 2023 -

Serra Chevrolet responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

June 01, 2023

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Employee Rating

Very courteous, very helpful, patient explained all my questions.nice people the best.im glad I wound Up at serra . questions.nice people the best.im glad I wound Up at serra . More

by arkansasson1988

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Digital Airstrike, Vicki Edwards, Chris Hemingway

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Jun 02, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 18, 2023

Dealership Rating

Employee Rating

They are very friendly and very helpful, also they are quick, it didn't take long for them to fix my car.I appreciate the good service. quick, it didn't take long for them to fix my car.I appreciate the good service. More

by thomasjean534

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Vicki Edwards

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Apr 20, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

March 13, 2023

Dealership Rating

Employee Rating

Kevin was so amazing & most definitely made sure I drove off the lot the same day!!!!! off the lot the same day!!!!! More

by kiyannawalker2017

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 15, 2023 -

Serra Chevrolet responded

March 12, 2023

Dealership Rating

Employee Rating

Great guy I would recommend anyone to him🔥🔥🔥 he’s very understanding and patient too understanding and patient too More

by demarcusgarrett96

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cedric Robinson, Dave Clements, Digital Airstrike, Doug Eiserloh, Christian Terrell, Malik Khayyam, Vicki Edwards, Mason McFalls, Chris Hemingway

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Mar 15, 2023 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

March 06, 2023

Dealership Rating

Employee Rating

This is the WORST place of business I've ever been to in my whole entire life. If I can rate it a zero I would. my whole entire life. If I can rate it a zero I would. More

by andrea031207

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Vicki Edwards , Richard Weigand

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Mar 07, 2023 -

Serra Chevrolet responded

Thank you for taking the time to share your recent experience at Serra Chevrolet Birmingham. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

February 15, 2023

Dealership Rating

Employee Rating

All the staff was friendly . They made purchasing a vehicle easy. I would totally recommend They made purchasing a vehicle easy. I would totally recommend More

by abales948

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Feb 16, 2023 -

Serra Chevrolet responded

Abales, we cannot thank you enough for your wonderful review of Serra Chevrolet Birmingham and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Birmingham Team

January 15, 2023

Dealership Rating

Employee Rating

Quick an easy made shopping great staff was friendly an very helpful with my ourchase very helpful with my ourchase More

by mhblackwood

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cedric Robinson, Clem Webster, Doug Eiserloh, Christian Terrell, Malik Khayyam , Ronald Praytor, Ramssett Rivera, Richard Weigand

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Jan 18, 2023 -

Serra Chevrolet responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Serra Chevrolet Birmingham Team

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