Kevin Gilbert | Page 3

Best dealership in Clarksville MD Spencer was extremely professional and non salesman like. I felt very comfortable with the way Spencer’s handle my deal..end results a new car Spencer was extremely professional and non salesman like. I felt very comfortable with the way Spencer’s handle my deal..end results a new car More

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Terrible Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me cont Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke. More

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AWFUL CUSTOMER SERVICE- Sneaky!!! When you buy a car, you should feel good, excited and secure about your purchase!! Here, I am a few days with my new car and every time I get in it an When you buy a car, you should feel good, excited and secure about your purchase!! Here, I am a few days with my new car and every time I get in it and look at it, I feel DISGUSTING , TAKEN ADVANTAGE OF and NOT VALUED at all! AWFUL EXPERIENCE!!!! More

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Professional Dealership The dealership was very helpful in my selection of a Jeep. They were friendly and knowledgeable. They obtained a great interest rate for my car. The dealership was very helpful in my selection of a Jeep. They were friendly and knowledgeable. They obtained a great interest rate for my car. More

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Added hidden charges without telling us they added hidden charges and which upped the sale price. there are so many things wrong with the jeep. I am reporting them to the proper government they added hidden charges and which upped the sale price. there are so many things wrong with the jeep. I am reporting them to the proper government agency(ies), because I want to return it. If this doesn't happen, I will seek help elsewhere. Legally all charges have to be explained prior to signing, they did no such thing. This dealership is why car salesmen get bad reputations. NEVER AGAIN!! Jeff Borakove is the one that would not answer the simple question of, "did you mention the $4,500 up charge for financing?" His response was, "it's in the paperwork." That is a negative response to avoid the truth. I hope someone teaches him that he must explain every charge prior to signing the contract. I know one thing Jeff, you will never sell a Jeep to anyone I know and I have a pretty large jeep group. Kevin Gilbert, I am sorry you were there so late and you wanted to get home....I guess you didn't realize that my 6 and 8 year old daughters wanted to get home too. Why would you all use a chemical to clean your engines that corrodes the aluminum on a $100k vehicle? I know, its pure incompetence from the management down to the car detailers. More

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Mitch was great Mitch Stainback was very professional and courteous. He greeted us and treated us like family. Not only were we not looking to necessarily buy that da Mitch Stainback was very professional and courteous. He greeted us and treated us like family. Not only were we not looking to necessarily buy that day but he looked out for us so much on the price we decided to buy. I'm super happy with my VW passat and would of grabbed that grand Cherokee but this used deal was to much to pass up. Mitch even ordered us pizza. My daughter loved that part... Mitch and Ourisman in Clarksville we're awesome and I'll definitely be doing business with them again and sending family/friends that way. More

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Very knowledgeable and friendly sales and finance staff. Overall experiencing buying a new auto was pleasant. Availability of the vehicle I was searching for Ideal location within tge county and very clean f Overall experiencing buying a new auto was pleasant. Availability of the vehicle I was searching for Ideal location within tge county and very clean facility. More

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Express Service Always professional and pleasant . Always efficient and quick to do the service . Would recommend Clarksville Ouirsman Jeep for service and to purcha Always professional and pleasant . Always efficient and quick to do the service . Would recommend Clarksville Ouirsman Jeep for service and to purchase a new vehicle More

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Deal maker The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the ex The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the exact price we expected. The salesperson did an excellent job. More

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Free maintenance contract I would like to opt out of the free maintenance contract but mr. Kevin Gilbert said it would not be possible anymore. I would appreciate very much if I would like to opt out of the free maintenance contract but mr. Kevin Gilbert said it would not be possible anymore. I would appreciate very much if it is still possible to cancel it without penalty. Thank you very much. More

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