Kevin Dorsey
Customer Relations Manager
INFINITI of Hoffman Estates
1075 W Golf Rd
Hoffman Estates, IL 60169
Dealership Experience
5 yrs
Industry Experience
10 yrs, 5 mos
Languages Spoken
English
8 Reviews
Write a Review8 Reviews of Kevin Dorsey
January 27, 2024
he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome. to have customers best interest at heart with an element of kindness. That was awesome. More
Other Employees Tagged: Joel Gappa, Stan Mulica, Dick Barker, Mike Connolly, James Ryder, Rick Botic , Marcin Dobski
February 03, 2023
Words cannot describe my experience, as I dealt with what seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer wo seemed to be some stereotypical 1980s sleazy used car dealership. I figured buying a nice used car from what seemed to be a decent Infinity dealer would be clean and simple, nope. I made an offer on a VW GTI and what I got back was a price $4000 HIGHER! One, the price of the car went up $500 on the website a day later. Strange. They stated due to click activity the price went up. As if I am buying SuperBowl tickets. Second, they added $2000 for ceramic coating and $1500 for some sketchy security system “they have to put on all their cars.” Huh? All of this was packaged as this was an offer another customer proposed. Really? Classic staged consumer veiled interest. I’m not having it. As I backed off the salesman Sias well what if we take off the add-ons? All a lie and scam. Sad. They could have just said no to my offer and we could go through a classic negotiation. As if I am getting pitched rust proofing, undercoating and stain guard. Sad. Pathetic. And lost a potential customer. BTW, the car is still sitting. No wonder. As the market settles, their scams return as they got comfy with easy adjusted pricing over MSRP. Beware. More
Other Employees Tagged: Dick Barker, Mike Connolly, James Ryder, Rick Botic , Lucas Baghdassarian, Pat Bobko
August 19, 2021
Awesome service! Everyone did a great job and couldn't be happier with the overall experience. Friendly, kept me updated of my vehicle, and it t turned out great! happier with the overall experience. Friendly, kept me updated of my vehicle, and it t turned out great! More
Other Employees Tagged: Stan Mulica, Sebastian Pyznar , Duane Jackson, GEORGE KATSIKAS, Oscar Lozada, Duane Morton, Andrew Petrella, Gary Rosentreter, David Taroyan
July 08, 2021
Great job all around, I’m looking forward to working with the dealership in the future. From the moment a stepped in the door I was in love with the dealership! the dealership in the future. From the moment a stepped in the door I was in love with the dealership! More
Other Employees Tagged: Stan Mulica , Oscar Lozada, Joseph Vallejo, My sales guy Bill was absolutely amazing! Will definitely be back for next car!
February 20, 2021
Service department did a fantastic job of communicating and completing the work in a timely fashion. Price seemed reasonable for the work completed and the loaner vehicle was clean. and completing the work in a timely fashion. Price seemed reasonable for the work completed and the loaner vehicle was clean. More
Other Employees Tagged: Victor Pagan, Sebastian Pyznar , Carlo Alvar, Tony Guzman, Duane Jackson, GEORGE KATSIKAS, Oscar Lozada, Andrew Petrella, Gary Rosentreter
January 05, 2021
Great experience! Everyone was warm and welcoming. Quick and easy process! I was only there for an hour, which never happens when buying a new car. and easy process! I was only there for an hour, which never happens when buying a new car. More
Other Employees Tagged: Joel Gappa , Tony Guzman
June 27, 2020
Great service and explained each and every thing. Carlos is a great guy and assets of the company. Take care of him infinite Hoffman estate.Thanks Carlos you have taking care of my needs. God bless you and is a great guy and assets of the company. Take care of him infinite Hoffman estate.Thanks Carlos you have taking care of my needs. God bless you and keep up the good work. More
Other Employees Tagged: Carlo Alvar
April 23, 2020
Friendly, proactive in fixing necessary repairs, efficient David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manag David promptly assisted me with my needed repairs and explained my warranty clearly. When he was having computer delayed he referred me to his manager for assistance. More
Other Employees Tagged: David Butler