Kevin Casey

Overall great service by the fleet team. Griff and team were great on communicating and keeping me updated. Griff and team were great on communicating and keeping me updated. More

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O'Meara Ford service center is absolutely horrible. I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from N I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from North Platte Nebraska and stayed at a local Elks lodge for the night before my appointment. Upon arrival for my 9:00 a.m. appointment the girl behnd the desk seemed to be completely clueless even after looking up my appointment. I was then told that they cannot service my motorhome. They even asked the fleet manager if they could do it. I was told NO and this was the policy. I told them you had serviced it approx. 1 year ago for the same thing. He was super rude and said well that is not the policy now and babbled something about using Cruise America. I was so hot at this point that I stormed out pissed off as all xxxx. I called Cruise America and asked about where they have their Motorhomes serviced and they said.... O'Meara Ford. Now, to add insult to injury I have just received an e-mail this evening 9/8/24 that I have missed my appointment and to call them to re-schedule. What a bunch of jack-xxxxxxx they are. More

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