Kevin Cardenas
Kevin Cardenas at Ken Garff Buick GMC Riverdale
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Kevin Cardenas

Service Advisor

Ken Garff Buick GMC Riverdale

900 W Riverdale Rd
Ogden, UT 84405

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3.8
34 Reviews

Dealership Experience

2 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

3.8

34 Reviews

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34 Reviews of Kevin Cardenas

November 04, 2024

Dealership Rating
Employee Rating

They are always great Customer service etc. I always like the video they send when they are working on my vehicle, it is always nice to what they do. More

by lisa.r.sanchez1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn O'Brien, Cami Taylor

November 04, 2024

Dealership Rating
Employee Rating

I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. More

by thattaway5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 02, 2024

Dealership Rating
Employee Rating

They have been great, going out of their way one time to get the oi I needed for my truck. They have always been on time. More

by randymarkert7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Fleming, Jennifer Gillett

October 27, 2024

Dealership Rating
Employee Rating

Yes the service fix the problem and after 1 month the engine light came back on More

by cesotoya
Recommend Dealer
No
Oct 28, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

October 26, 2024

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Employee Rating

Very accommodating, and very thorough. They worked with my schedule, and made it work to my liking. More

by retupsdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 26, 2024

Dealership Rating
Employee Rating

Very in happy going in for an alignment they tell me the cost is $109 plus tax when I get the bill it’s almost 150 bucks charged me fees for using the alignment rack shop supplies what was the point of the More

by Rcdvs1randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 28, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

March 10, 2024

Dealership Rating
Employee Rating

It was very clean and the staff was helpful and friendly. The oil change was kept to my appointment time and fast. More

by mark.johnson3178
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 20, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 19, 2024

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Employee Rating

I appreciate the service I receive when I bring my vehicle in for any kind of maintenance. Very friendly and knowledgeable. More

by aleshiahodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn O'Brien , Zach Bishop

Feb 21, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

February 19, 2024

Dealership Rating
Employee Rating

Expect to pay more that original qoute. Don't buy their package deals, they ar actually through a 3rd party. Go anywhere but here. More

by srisrimiket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn O'Brien , Zach Bishop

Feb 21, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Joey Burns, General Manager joeyb@kengarff.com

February 11, 2024

Dealership Rating
Employee Rating

Always striving for customer satisfaction to the utmost. Excellant PR and professionalism in meeting customer needs. More

by tjachim39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Bishop

Feb 16, 2024

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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