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Kevin Cappelli
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80 Reviews
When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.
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80 Reviews of Kevin Cappelli
February 03, 2025
I would like my service issue resolved. As of right now, I am waiting for a callback from Kevin regarding my issue today.It's been 40 min since he promised to call me back. I scheduled a As of right now, I am waiting for a callback from Kevin regarding my issue today.It's been 40 min since he promised to call me back. I scheduled an appt for 9:30 this morning and at that time was told it would take 1 1/2 hrs to get the keyfob programmed. When I arrived this morning, Dillon said it would take 2 hrs. I sat in the waiting room from 9:30-12:25 waiting for the car to be ready. Nobody ever came to check or report on the progress. I was told when I approached Dillon that the service tech had problems getting it programmed. When I got home, I looked at the invoice and it stated the car was ready at 10:55. I sat for an extra 90 minutes for someone to get me and nothing. Totally inexcusable that my time isn't valuable. As I write, I'm still waiting for a callback from Kevin 50 minutes later. Carol Harkins Invoice #991862 More
by Carol
Other Employees Tagged: Dillon Steenport , Emma
July 27, 2024
FAROD SHARIF PROVIDED ME EXCEPTIONAL CUSTOMER SERVICE. Everyone was friendly and knowledgeable and very helpful. Everyone was friendly and knowledgeable and very helpful. More
by HondaGal
Other Employees Tagged: Rick Squires, Doug Settle, Jeremy Sullivan, John Broaden, Farod Sharif
July 10, 2024
The service people are always helpful he been coming there for over 20 years and Kevin the service manager always goes out of his way to make sure my vehicles are serviced properly there for over 20 years and Kevin the service manager always goes out of his way to make sure my vehicles are serviced properly More
by e.zekpurnell3
January 29, 2024
zzService was good. I get tired of having to rate your people who do good work everytime I walk in the door. Develop a better system. I get tired of having to rate your people who do good work everytime I walk in the door. Develop a better system. More
by JLjb5211
Other Employees Tagged: Rick Squires , Zach Chausse
July 20, 2023
This is our 6th Honda purchased from Rick Kruger and the Don Ayres Team. We couldn’t imagine buying a Honda from anyone else. Always a pleasure! Always friendly! Always a fantastic experience. Thanks Rick! Don Ayres Team. We couldn’t imagine buying a Honda from anyone else. Always a pleasure! Always friendly! Always a fantastic experience. Thanks Rick! More
by jtembry
Other Employees Tagged: Chris Loeffler, Rick Kruger
July 01, 2023
It was a very good experience. Needed my van fixed, I knew where to go and they took good care of me. Needed my van fixed, I knew where to go and they took good care of me. More
by dsteenport
Other Employees Tagged: Doug Settle, Dillon Steenport
May 01, 2023
I truly love the service writers and how they interact with me. The ladies at the cashier's office are very professional. with me. The ladies at the cashier's office are very professional. More
by Camabby09
Other Employees Tagged: Chris Demetriades, Courtney Crook , Chuck Sutter
March 10, 2023
Everyone at this dealership has always been extremely helpful whether it's on the phone or in person. I would recommend them to anybody helpful whether it's on the phone or in person. I would recommend them to anybody More
by Bellabull.heck
Other Employees Tagged: Andy Hitzemann, Carlo Borg, John Watkins, Kyle Couch, Meagan Kingery, Courtney Crook , Matt Crull, Ben Rose, Brandon Sutton, Austin luke
January 12, 2023
Pete and Jeremy are great to work with! They're efficient and friendly. Doug and Kevin are always super nice also. The shuttle is great! They're efficient and friendly. Doug and Kevin are always super nice also. The shuttle is great! More
by andrea
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Pete Ort
November 28, 2022
Service is always exceptional! Doug & Kevin make certain their team is giving great attention to each customer! Doug & Kevin make certain their team is giving great attention to each customer! More
by snyder_gal
Other Employees Tagged: Doug Settle, Rob Braselton , Zach Chausse
