Wesley Chapel Honda

I purchased a 2020 Honda Civic SI with 39k miles on it. I inquired about it online where they had it listed for around 23k. After all there dealer fees and whatever markups they like to apply I ended up pa I inquired about it online where they had it listed for around 23k. After all there dealer fees and whatever markups they like to apply I ended up paying close to 30k for the vehicle. I really do like the vehicle a lot, so I paid the all their markups and “dealer installed packages” with the vehicle. After the test drive and before I signed any paperwork, I mentioned to my sales person, Owen, that this vehicle had quite a bit of curb rash on the all black wheels & asked if they could take care of it. He checked with someone & told me no. I let it go and went forward with the purchase of the vehicle. I had some issues with getting the info for the Vehicle Service Contract that was included in my purchase but I called Fidelity & just got what I needed from them. The day after purchasing my vehicle I was contacted by Matt, the manager. He congratulated me on the purchase & offered to fix the curb rash on the wheels for me. I also told him about a few other things that I was concerned about that I saw after taking the vehicle home, I had a reverse light that was out, the oil was at 30%, & there were some stains in a couple of the seats. Matt told me that it was unacceptable & would schedule a time for me to take care of it. He called me later that day or the next day & told me to bring it by Monday night & would have it taken care of by the end of Tuesday. When I dropped it off Monday night, the advisor I spoke to had no idea what I was doing there & told me I didn’t have an appointment. He wrote down all the things I told Matt a few days before on a loose piece of paper & then told me the Recon guy would handle everything. On Tuesday I received no phone calls updating me on my vehicles status & I called a handful of times and the advisors I spoke to had no idea what was going on or where my vehicle was. My wife even called on her lunch break & they told her my vehicle hadn’t even been touched yet because I didn’t have an appointment. Matt eventually ended up getting a hold of me & told me that he didn’t understand why service told my wife that because he just got the keys back from service & that the maintenance was complete. I asked him if it was gonna be complete by the end of the day and that I had to drive an hour to get to the dealer. He told me it was gonna get picked up by their wheel guy & it would be ready for me by 7-7:30. So my wife took me to the dealer & when I got there at 7:45-7:50 my salesmen, Owen, contacted someone & told me my car was still with the wheel guy & to comeback tomorrow. Which was unacceptable but I just let it go & left. I got a call from Matt the next day & he apologized for the miscommunication & offered to get me an uber cause I had no ride that night. So I did appreciate Matt for making that happen for me. When I received my vehicle, the wheels did look good. I checked the oil light & it looked like it was reset. However they didn’t address the stains in the seats nor did they fix my reverse light bulb. It was close to closing time & I didn’t have a ride home so I took it home & decided to deal with it the next day. I called Matt & he told me he checked it himself & everything was good but he said to give him an hour & he’d call me back. He didn’t call me back and I called him a bunch of times later in the day. Owen ended up reaching out to me & told me to go to their service department for the bulb and to get some nice seat covers for the stained seats. I told him I’m done with his service department & if they wanted to help still, that I’ll take it to someone who’s competent & they can take care of the bill. Matt called me and told me he spent 670 on the wheels and that it IS a USED car and he didn’t have to do that. He told me he could’ve put nail polish on them and that he went ‘above and beyond.’ He told me to bring it to service and that they are competent. But after all this I don’t think they are competent. More