Kevin Cameron | Page 3

Kevin was extremely warm and welcoming and made me feel like I was the only customer in the dealership. He explained everything. He even walked me to my car when the service was completed. like I was the only customer in the dealership. He explained everything. He even walked me to my car when the service was completed. More

by MICVONHADEN Verified Customer Verified Customer

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The area was clean and orderly. The video that was sent showing me the areas in need of repair was also very appreciated. The video that was sent showing me the areas in need of repair was also very appreciated. More

by robert.jones33 Verified Customer Verified Customer

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Service department review. 5 stars. Michael Wemmer, Nathan Jenkins, and Kevin Cameron offer positive customer support transactions. Thank you Nathan for white glove desk side s 5 stars. Michael Wemmer, Nathan Jenkins, and Kevin Cameron offer positive customer support transactions. Thank you Nathan for white glove desk side service. Thank you Kevin for your reliability, approachability, and brevity. More

by loof.recep Verified Customer Verified Customer

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Great service Always making sure everything on my car is taking care of Good work taking care of Good work More

by DEEWES1219 Verified Customer Verified Customer

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Good service Worked was completed promptly Friendly service Advised me before arriving that I needed a tail light and filter service Advised me before arriving that I needed a tail light and filter More

by dlucht Verified Customer Verified Customer

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Kevin was very informative and helpful. He was also very knowledgeable about my vehicle, and kept me updated on progress. He was also very knowledgeable about my vehicle, and kept me updated on progress. More

by navgod Verified Customer Verified Customer

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I found the work to have been quickly done. Kevin was very welcoming, personable, and explained things well. The videos showing the state of the filters and the repair work was also very inform Kevin was very welcoming, personable, and explained things well. The videos showing the state of the filters and the repair work was also very informative. More

by lussierocd Verified Customer Verified Customer

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Kevin was very courteous, polite, and professional. He showed genuine care for me as a customer, making my visit as convenient as could be. Scheduling my appointment online was very easy, and my car He showed genuine care for me as a customer, making my visit as convenient as could be. Scheduling my appointment online was very easy, and my car was delivered back to me in the promised time. More

by ROSKODAN Verified Customer Verified Customer

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Welcomed at dealership in the best way possible. Very friendly and prompt service. Extremely Satisfied Very friendly and prompt service. Extremely Satisfied More

by dongreif7 Verified Customer Verified Customer

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I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!! More

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