Ket Demoranville | Page 9

Deceptive. Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advan Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advantage of someone who may be new to the car buying process and screw you over. I went very excited to buy a car, everything was going great until I told the sales person that I did not want the family car package or the connect app (He quoted me $42K total for car price, sales tax, family care package and connect app). He then sent me with a person in finance, and that person came back with a total different car price and quotes. (45K for the car price alone) When questioned about why the car price had changed , he asked me where did I get the prices I was trying to discuss. Told me the sales person that I had been negotiating with did not know, then I told him the car sticker and the price online is the same one the sales person quoted and I wanted that price. He had the nerve to ask me which website I was looking at. It was their own website. He then went back and changed it. He quoted me 2 totally different transactions. He was all over the place, and he just came up with hand written numbers and if I would have not asked for the breakdown, I would have missed what he was trying to slide in. He then tried to tell me that I could finance with them, make my first payment and then refinance with my outside lender and gave me a purchase order with the estimated car payment I would have after refinancing. What he did not count for was that I understand loans, rates, etc and the sheet he gave me was for their own financing but at a cheaper rate. All he did was change a number. All I did not want was the $3K in extras and got thrown into a mess. I left, I felt uncomfortable after that, they created mistrust in the whole deal. I instead went to the AutoPlex of Hurst Mitsubishi and it was day and night. The facility, staff, ambiance, it was top tier. I told him what I want and didn't want, he got me sold and out the door with my brand new car in 2 hours. I financed with them, I told them I had outside financing, showed them the rates, they were very close so I chose them. It was top tier. More

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Took my Mitsubishi car in for one thing and it Absolutely the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off the best service I had ever had. If I could give them 10 stars I would they sure took care of me and my Vehicle. I highly recommend Clay Cooley off of I-20 and I definitely will be going back if my car ever needs any work done. More

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