Kesha Sears

Chris Williams was the most gracious and helpful person. He helped me secure my car and was unbelievable helpful in answering my questions. Go to him he will help you! He helped me secure my car and was unbelievable helpful in answering my questions. Go to him he will help you! More

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Every one that attended to me was great, from my first visit to the completion of the transaction. Femi presented a great imagery of the company. He was patient and took time to explain to us the benefi visit to the completion of the transaction. Femi presented a great imagery of the company. He was patient and took time to explain to us the benefits in doing business with Advantage Toyota. The manager, Luis, and Iman were also wonderful. I will definitely recommend this company. 👌 More

by HOPE_ADEMULEGUN Verified Customer Verified Customer

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A One customer service was provided from the time I walked into the dealership. Kesha was extremely accommodating and made sure that my purchase was comfortable as possible. Jessica made the vehicle pu walked into the dealership. Kesha was extremely accommodating and made sure that my purchase was comfortable as possible. Jessica made the vehicle purchase as smooth as possible. Mike gave me the assurance that the great customer service doesn’t end when the deal is made. The staff at Advantage Toyota deserve more than stars, they should get superb accolades for their dedication and effort they provide to each and every customer. The Motto At Advantage Toyota should be you’re not just a customer You’re Family. More

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A1 customer service! !!.Kesha Jessica Mike and Mike(service department) made my vehicle purchase a spectacular experience. They were extremely warm and friendly and I felt !!.Kesha Jessica Mike and Mike(service department) made my vehicle purchase a spectacular experience. They were extremely warm and friendly and I felt right at home from the time I walk through the door. Thank you to everyone and you’ve a friend in me.. More

by ANTHONYBROWNING1 Verified Customer Verified Customer

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I Been dealing with this Dealership since 2015 great sales department. I’ve leased 4 trucks and purchased 1 recently 2023 Tundra. Love it! So far the Best Toyota Dealership on Long Island!!! Give them a sales department. I’ve leased 4 trucks and purchased 1 recently 2023 Tundra. Love it! So far the Best Toyota Dealership on Long Island!!! Give them a look!! More

by Ernest Verified Customer Verified Customer

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The first thing I noticed was there’s plenty of parking spaces and the staff was very responsive and respectful spaces and the staff was very responsive and respectful More

by LOCKHART2190 Verified Customer Verified Customer

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Kesha Sears was our sales representative and made the leasing process seamless and extremely comfortable. leasing process seamless and extremely comfortable. More

by Thomas Garrett Verified Customer Verified Customer

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I do not recommend Advantage Toyota of Valley Stream. They lack transparency and their practices are shady. Hindsight is 20/20 so if I can do it over again, I would not lease from them again. To start They lack transparency and their practices are shady. Hindsight is 20/20 so if I can do it over again, I would not lease from them again. To start, their sales manager gives you the impression that they’ll get you a deal and possibly MSRP. They provide you vehicle information that says the MSRP price. They then ask you how much cash you’ll put down and how much you’re able to pay per month. This is where they become shady. If the amount you’re able to pay per month is over the actual amount you should be paying, they markup the price of the car so that your monthly cost is slightly under the amount you said. They never disclose they marked up the price of the car and their narrative changes to they’re able to get you the car at your “agreed” monthly payment. When I questioned the sales rep why the payment is so high, they said I would have to speak to finance because they don’t deal with that. When I spoke to finance about the high monthly cost, her response is that is what you agreed to. Again, no one has disclosed the markup price. When I saw the price on the document and called them out on it, that’s when they bring up “all dealers are marking up the prices” excuse. While some do markup the price, Advantage Toyota marked it up $9,000 without disclosing it. After calling them out on this shady practice, they agreed to lower the cost. Be careful here, they lower the cost of the vehicle but increase the rate to show you a new monthly payment. After you agree to the lower cost of the car, they then decrease the rate to what it should be but to keep the monthly cost the same, they increase the “Agreed upon price”. They have you sign a tablet so you don’t see this change unless you look into it after the fact. Another shady practice, they keep you waiting for hours for the paperwork to process. After 3 hours, you’re not double checking their work. I went the next business day to their office to inform them of their error and naturally they deny there were any errors as the agreed monthly payment is still the same. After being diligent they finally accepted there was an error made by someone but they will never admit it was anyone at the dealership. I asked to speak to the GM and he didn’t even have the courtesy to speak to me about this error. Their resolution is to refund me the difference, however, they didn’t include tax. After calling them out on that error, they included tax. I asked about the interest I’ll be paying on the higher cost and they said they can’t do that. I asked them to document how this error occurred and they refused to do that. I informed them of my dissatisfaction with everything and requested to get out of my lease contract and naturally they rejected. This dealership does not care about customer satisfaction and they will scam you hoping that you won’t catch it. I informed them I’ll be rejecting the refund and escalating this to the Toyota Brand Engagement Center to report their practice. They nonchalantly told me to go ahead which implies this is a common practice for them. I have reported them and if they did something similar to you, I recommend contacting the Toyota Brand Engagement Center at 800-331-4331 Option 7. Sales Manager Daniel Blank should not be able to get away with ripping off customers. More

by SM Verified Customer Verified Customer

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Great service from great people. Patient and willingly helpful. Will certainly recommend staff j and store to friends and family. Great team. Patient and willingly helpful. Will certainly recommend staff j and store to friends and family. Great team. More

by lawrenceojackson Verified Customer Verified Customer

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An amazing experience from start to finish. Shermica handled everything super professionally and help me find the car of my dreams and was super attentive the whole process. I never felt taken Shermica handled everything super professionally and help me find the car of my dreams and was super attentive the whole process. I never felt taken advantage of with this being my first time buying a car. A wonderful experience, I'll be sending everyone Shermica's way to purchase a car. Honestly, if I could give them 10 stars I would. More

by AAMANISANAA0607 Verified Customer Verified Customer

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