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Kerwin Ruiz
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Kerwin Ruiz
Service Advisor
Boucher Hyundai of Waukesha
1583 East Moreland Boulevard
Waukesha, WI 53186
46 Reviews
46 Reviews
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46 Reviews of Kerwin Ruiz
January 26, 2025
Service writer was very helpful and was very polite guided me through everything throughly and made the experience very pleasant guided me through everything throughly and made the experience very pleasant More
by Soup
Verified CustomerOther Employees Tagged: Dan Doble, Jeremy Krubsack, Tim Thilleman, Devin Timm, Rob Heaney, Matthew Fett, Alex Hanson, Nico Torres , Brayan Alanis
January 10, 2025
Not what it is used to be (2008-2021) but doing OK and thank you thank you More
by Cardealer
Other Employees Tagged: Jeremy Krubsack
January 05, 2025
I had a repair that came up suddenly and Kerwin Ruiz got me in for the repair the same day I dropped the car off. Not only did he get the drivetrain issue repaired, but he also changed my oil, and addressed me in for the repair the same day I dropped the car off. Not only did he get the drivetrain issue repaired, but he also changed my oil, and addressed the recall that was on the vehicle. I was back on the road the same day. Very nice guy, and was a huge help to me in a bind. Thank you. More
by CHRISTOPHER.BAILEY
December 27, 2024
I was quite impressed with the new building and the quick attention I received. The people I talked to were quite knowledgeable as what I was interested in. attention I received. The people I talked to were quite knowledgeable as what I was interested in. More
by 1UP22GO
Other Employees Tagged: Dan Doble, Matthew Fett
November 14, 2024
I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More
by GPERONECCG
Other Employees Tagged: Devin Timm, Alex Hanson
November 13, 2024
My daughter took the vehicle in for service and stayed with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and somethi with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and something about the brakes. I called my daughter who is there in the waiting room and ask if they had talked to her, which they did not. I then try calling the service department twice getting voicemail both times. No one communicated to us at all. Then my vehicle is done. I had my daughter ask about the wipers and replacing them and was told they were out of stock. Still don’t know what the recommendation was on the brakes. I get a call two days later because I gave a poor rating via text message. After speaking to a women about this I get this text message. I wanted to kindly request a favor. Regrettably, we did not meet our usual standards on this occasion. Hyundai will be sending a survey to your email later today, and we would be extremely grateful if you could abstain from completing the survey on this particular occasion. We sincerely desire an opportunity to rectify the situation. We look forward to the prospect of continuing to service your vehicle in the future. Thank you for your understanding. Really! Poor communication! Talk to our clients/customers. More
by Bre
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