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Kerwin Ruiz
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Kerwin Ruiz
Service Advisor
Boucher Hyundai of Waukesha
1583 East Moreland Boulevard
Waukesha, WI 53186
40 Reviews
40 Reviews
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40 Reviews of Kerwin Ruiz
Verified Customer
November 14, 2024
I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More
by GPERONECCG
Other Employees Tagged: Devin Timm, Alex Hanson
November 13, 2024
My daughter took the vehicle in for service and stayed with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and somethi with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and something about the brakes. I called my daughter who is there in the waiting room and ask if they had talked to her, which they did not. I then try calling the service department twice getting voicemail both times. No one communicated to us at all. Then my vehicle is done. I had my daughter ask about the wipers and replacing them and was told they were out of stock. Still don’t know what the recommendation was on the brakes. I get a call two days later because I gave a poor rating via text message. After speaking to a women about this I get this text message. I wanted to kindly request a favor. Regrettably, we did not meet our usual standards on this occasion. Hyundai will be sending a survey to your email later today, and we would be extremely grateful if you could abstain from completing the survey on this particular occasion. We sincerely desire an opportunity to rectify the situation. We look forward to the prospect of continuing to service your vehicle in the future. Thank you for your understanding. Really! Poor communication! Talk to our clients/customers. More
by Bre
October 11, 2024
The part ordered took too long. . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in ad . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in advance. However, I will NEVER buy a vehicle using Bucharest (sp) again 😫 More
by DRAVES100
Other Employees Tagged: Mike Chapa
September 14, 2024
Not able to complete the recall originally I had scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a waste scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a wasted trip the first time. I have had other problems at this dealership on previous service received More
by Dsurdyk
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