Kerwin Ruiz

I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More

by GPERONECCG Verified Customer Verified Customer

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My daughter took the vehicle in for service and stayed with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and somethi with the vehicle in the waiting room. I received a text message with a poor incomplete video stating something about replacing the wipers and something about the brakes. I called my daughter who is there in the waiting room and ask if they had talked to her, which they did not. I then try calling the service department twice getting voicemail both times. No one communicated to us at all. Then my vehicle is done. I had my daughter ask about the wipers and replacing them and was told they were out of stock. Still don’t know what the recommendation was on the brakes. I get a call two days later because I gave a poor rating via text message. After speaking to a women about this I get this text message. I wanted to kindly request a favor. Regrettably, we did not meet our usual standards on this occasion. Hyundai will be sending a survey to your email later today, and we would be extremely grateful if you could abstain from completing the survey on this particular occasion. We sincerely desire an opportunity to rectify the situation. We look forward to the prospect of continuing to service your vehicle in the future. Thank you for your understanding. Really! Poor communication! Talk to our clients/customers. More

by Bre Verified Customer Verified Customer

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The part ordered took too long. . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in ad . the service department entry and waiting Pom were clean. I had a 7AM appointment and there wasn’t made and I had a 3 hour wait…which I knew in advance. However, I will NEVER buy a vehicle using Bucharest (sp) again 😫 More

by DRAVES100 Verified Customer Verified Customer

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Beautiful new dealership. Very nice to just pull in and you're taken care of right away. Love the customer lounge. Very nice to just pull in and you're taken care of right away. Love the customer lounge. More

by WICOWCOLLECTOR29 Verified Customer Verified Customer

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Not able to complete the recall originally I had scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a waste scheduled service for, I had to make another appointment to complete the recall on my car. If a second recall not been open I would have made a wasted trip the first time. I have had other problems at this dealership on previous service received More

by Dsurdyk Verified Customer Verified Customer

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Very comfortable dealership. Car was ready when promised. Work done was as promised. Price was best of many dealerships Car was ready when promised. Work done was as promised. Price was best of many dealerships More

by COULDBEJOE Verified Customer Verified Customer

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Kerwin provided great customer care. Very knowledgeable . Complete customer satisfaction. Highly recommend Kerwin and dealership! Very knowledgeable . Complete customer satisfaction. Highly recommend Kerwin and dealership! More

by JPRUBY1958 Verified Customer Verified Customer

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Great and fast service. Kerwin was very amable. Even my car was washed. Thank you Kerwin was very amable. Even my car was washed. Thank you More

by BRUNI427 Verified Customer Verified Customer

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Wonderful service department and support staff. My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to rese My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to reset options in the catalog of settings because they have been changed. Perhaps that’s a factory reset?? It’s annoying and time consuming. If I buy another Hyundai I may buy it at Boucher even though I live 1500 miles away. I have family in your area and visit several times a year. More

by Ovrxd Verified Customer Verified Customer

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On time, and work completed in a timely fashion. All questions answered before I left. Waiting area clean with different areas available for distraction. All questions answered before I left. Waiting area clean with different areas available for distraction. More

by JAUDLEY_29 Verified Customer Verified Customer

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