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Kersen Cranwill

Overview Reviews (31) Inventory (640)

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Kersen Cranwill

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Kersen Cranwill

Service Advisor

Mike Murphy Ford Inc

565 West Jackson St.
Morton, IL 61550

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4.7

31 Reviews

Overview Reviews (31) Inventory (640)

Industry Experience

2 yrs, 7 mos

Languages Spoken

English

4.7

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Kersen Cranwill

October 18, 2024

Dealership Rating

Employee Rating

The service department was great and very efficient. Thank you for taking care of me. Thank you for taking care of me. More

by JASONABURNETT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Matt Gensler, Rachael Scalf

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Oct 20, 2024 -

Mike Murphy Ford Inc responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mike Murphy Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 18, 2024

Dealership Rating

Employee Rating

My only complaint is a dirty steering wheel and door handles after a service visit handles after a service visit More

by rbronco51

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Levi Smith, Matt Gensler, Rachael Scalf

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Sep 21, 2024 -

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

Dealership Rating

Employee Rating

This dealership service department is very good at any type of Ford Motor product mechanical service. type of Ford Motor product mechanical service. More

by GTMR

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachael Scalf

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Sep 21, 2024 -

Mike Murphy Ford Inc responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

August 21, 2024

Dealership Rating

Employee Rating

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Matt Gensler, Rachael Scalf

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Aug 24, 2024 -

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 20, 2024

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Employee Rating

They couldn't even put my license plate on straight! ! No incentives to bring in for service!! ! No incentives to bring in for service!! More

by wwellsjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

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Aug 20, 2024 -

Mike Murphy Ford Inc responded

Wwellsjr, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (309) 263-2311 if you’d like to discuss this matter further. Thank yo u again for your honest feedback and we look forward to hearing from you. Take care. Mike Murphy Ford

August 11, 2024

Dealership Rating

Employee Rating

It was a great, casual experience to work with Nathan and the crew. They made it stress-free, and hassle free. Thank you for the good help getting my son into his new ride! the crew. They made it stress-free, and hassle free. Thank you for the good help getting my son into his new ride! More

by Mike Case

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nathan Noyes , Todd Brekke

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Aug 22, 2024 -

Mike Murphy Ford Inc responded

Hi Mike, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mike Murphy Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

July 17, 2024

Dealership Rating

Employee Rating

I would definitely give Mike Murphy 4-stars. The only reason I didn’t is because when I had my oil checked and tires rotated they did not check the air pressure in the tires. This would seem to The only reason I didn’t is because when I had my oil checked and tires rotated they did not check the air pressure in the tires. This would seem to be an in line part of this service. If you’re rotating the tires and as a part of the checkout, give the overall assessment of the condition of the tires why would the tire pressure not be checked as a part of this service? More

by mdj_crawford

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 18, 2024 -

Mike Murphy Ford Inc responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (309) 263-2311 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

July 17, 2024

Dealership Rating

Employee Rating

Easy to make appointment with service. After service was completed. Service department fully explained what was repaired on my truck After service was completed. Service department fully explained what was repaired on my truck More

by Ford truck

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Englert

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Jul 18, 2024 -

Mike Murphy Ford Inc responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2024

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Employee Rating

Outstanding service, excellent customer care. Always polite as they go above and beyond in making sure everything is done right. Highly recommend this dealership. Always polite as they go above and beyond in making sure everything is done right. Highly recommend this dealership. More

by taylor.rbd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robin Berglin, Bryan Wingfield, Jeremy Englert, Matt Gensler

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April 05, 2024

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Employee Rating

Called and got appointment same day. This is all you get from for a tire repair. I will not fill out reviews with demands like this of 15 words. This is all you get from for a tire repair. I will not fill out reviews with demands like this of 15 words. More

by JIMR110

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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