I was expecting the worst, like a day-long wait for
initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when
initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when I asked what could be done within a limited time before I had to be back at work, she said 2 technicians would get on it. That type of accommodation is impressive, and unusual in today's service industry !
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by JBITTER0
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2025 -
INFINITI Of Orland Park responded
JBITTERO, thank you for sharing your wonderful feedback! We are elated our team provided you with a positive experience and accommodations. We appreciate your support and hope to see you again soon.
Kind regards,
INFINITI of Orland Park
The support team were professional and helpful.
They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle.
They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle.
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by DASHEROWLAND
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Frank
Apr 10, 2025 -
INFINITI Of Orland Park responded
Thank you so much for your glowing review, DASHEROWLAND! This type of feedback is what keeps us motivated.
Kind regards,
INFINITI of Orland Park
I was a customer in the service department April 5, 2025.
I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe
I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I had only 1 minor complaint, but not enough that I don't bring my vehicle here for everything. I like that they keep me informed via text with everything that is happening. The video is new feature I see that was added. Getting my permission before work is done, with the proof that it is needed, is excellent. From the time I pulled my car in, until the time I pulled off the lot, was about 1.5 hours. Not bad. The waiting area is stocked with coffee, tea, water, electical outlets, comfortable chairs, and a television. What more can you ask?? My only negative was a 3% charge for using a credit card, including a debit card. That only means that I have to bring cash from now on. I highly recommend this location. Easily 5 stars!! Oh yeah..they washed my car!! I love it!
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by Married08#
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
INFINITI Of Orland Park responded
Thank you so much for sharing your experience with us, Married08#. We appreciate your feedback and highly value you as a customer. We apologize for any inconvenience or if incorrect information was given. The 3% fee is the credit card processing fee cost and doesn't apply to debit cards. Should you have any questions, please reach out to our Service Manager, Austin Polcyn
austinpolcyn@zeigler.com. We thank you for the 5-stars and look forward to seeing you again!
Kind regards,
INFINITI of Orland Park
Same great service as always.
Really appreciate the staff and their patience. Thank you! until next time.
Really appreciate the staff and their patience. Thank you! until next time.
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by LGRAIBER
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2025 -
INFINITI Of Orland Park responded
Hi LGRAIBER, thank you so much for the glowing review and we really appreciate you! We look forward to seeing you again!
Kind Regards,
INFINITI of Orland Park
The location is convenient and always has available
appointments. The staff is knowledgeable and courteous.
appointments. The staff is knowledgeable and courteous.
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by mstoxstell
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2025 -
INFINITI Of Orland Park responded
Thank you for your feedback! We're glad to hear that our convenient location and knowledgeable, courteous staff make your experience enjoyable. We appreciate your support and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
Installation of remote starter was done in 1 hour and was
fantastic. I was very pleased.
fantastic. I was very pleased.
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by SCLOU37
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
INFINITI Of Orland Park responded
Thank you for your review! We're glad to hear that your remote starter installation was completed quickly and to your satisfaction. We appreciate your support and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
Excellent service.
I was pleasantly greeted. I spent time in the waiting area relaxing, enjoying coffee and watching TV.
I was pleasantly greeted. I spent time in the waiting area relaxing, enjoying coffee and watching TV.
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by DOLLY.COOPER
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2025 -
INFINITI Of Orland Park responded
Thank you for your kind words! We're glad to hear you had an excellent experience and felt welcomed. It’s great to know you were able to relax and enjoy your time in our waiting area. We appreciate your feedback and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
My Service Advisor was very pleasant and knowledgeable
and was able together my vehicle serviced quickly.
and was able together my vehicle serviced quickly.
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by EDOLIVER70
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
INFINITI Of Orland Park responded
Thank you for your great review! We're happy to hear that your Service Advisor was pleasant, knowledgeable, and able to get your vehicle serviced quickly. We appreciate your support and look forward to assisting you again in the future!
Best Wishes,
INFINITI Of Orland Park
Excellent service everyone was very courteous
professional and attentive. The customer service was excellent and outstanding.
professional and attentive. The customer service was excellent and outstanding.
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by TSTEPHENS62
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
INFINITI Of Orland Park responded
Thank you for your kind words and 5-star review! We're thrilled to hear that you received excellent service and that our team was courteous, professional, and attentive. Providing outstanding customer service is our top priority, and we appreciate your recognition. We look forward to serving you again in the future!
Best Wishes,
INFINITI Of Orland Park
The dealership and the workers are always amazing.
Kerrie is a gem to your company.
Kerrie is a gem to your company.
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by KNOXIE4
Service Price Transparency
Feb 12, 2025 -
INFINITI Of Orland Park responded
Thank you so much for your kind words! We're thrilled to hear that Kerrie made such a positive impression on you. We'll be sure to pass along your compliment to her. We're grateful for your continued support and look forward to assisting you again in the future!
Best Wishes,
INFINITI Of Orland Park