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Kerrie Garrison
Kerrie Garrison at INFINITI Of Orland Park
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Kerrie Garrison

Service Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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5.0
72 Reviews
5.0

72 Reviews

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72 Reviews of Kerrie Garrison

January 21, 2025

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Customer service was great, very polite, answering my concerns, gave good feedback, recommend up to date maintenance needs, got me in and out quickly 😀. More

by DBALLARD1125
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Recommend Dealer
Yes
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Jan 22, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that our team provided polite and attentive service, addressed your concerns, and kept you informed about your vehicle’s maintenance needs. It’s great to know we got you in and out quickly! 😊 We truly appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 20, 2025

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Costumer service is always amazing! !! But another thing that I like is enjoying a cup of coffee while I wait More

by ENGOMEZ2@YAHOO.COM
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Recommend Dealer
Yes
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Jan 20, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear you enjoy the customer service and the coffee while you wait. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 13, 2025

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My service was excellent My service advisor Kerrie was the best Great location and customer friendly More

by TBURNETTE1
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Recommend Dealer
Yes
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Jan 15, 2025

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're so glad to hear you had excellent service and that Kerrie made your experience exceptional. We’re proud to offer a great location and a customer-friendly environment. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

Jan 16, 2025

TBURNETTE1 responded

Thanks

January 11, 2025

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Employee Rating

Kerrie was a pleasure to work with and made the process super simple and efficient. More

by NMATESE
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Recommend Dealer
Yes
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Jan 15, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We're delighted to hear that Kerrie made the process simple and efficient for you. We'll be sure to share your kind words with her. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 09, 2025

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Very knowledgeable Great Customer Service She is my service advisor going forward She showed me something about my vehicle that I didn’t know and it was very helpful. More

by TBURNETTE1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2025

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're delighted to hear that your service advisor provided such knowledgeable and helpful assistance. It's great to know she went above and beyond to enhance your experience. We're thrilled she'll be your go-to advisor moving forward and look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

January 07, 2025

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Did not have appointment but tire was low and Infiniti Of Orland was able to get me in and fix my tire. More

by CYNTHIAFRYEREALTY
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Recommend Dealer
Yes
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Jan 14, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad we could assist you with your tire issue, even without an appointment. Our team always strives to provide prompt and reliable service. We appreciate your trust and look forward to helping you again in the future! Best Wishes, INFINITI Of Orland Park

January 04, 2025

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Not a thorough inspection. The completed report said I declined inspection of my transmission, and I did not. The mechanic rotated tired but did not make sure air in tires matc More

by KENYA
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Recommend Dealer
No
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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for your feedback. We sincerely apologize for the experience you had. It’s important to us that every service is thorough, and we understand your concerns. We’ll be sure to address this with our team to ensure that future inspections are more comprehensive and that all tasks are completed with the care and attention they deserve. If you'd like to discuss this further or if there's anything we can do to resolve the situation, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

December 30, 2024

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Employee Rating

Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, Christine Griswold, LaToya Tenton

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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park

December 29, 2024

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Service was excellent and professional the team was very helpful to me and friendly I love it More

by RBERRYHILL82
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had an excellent experience and that our team was both helpful and friendly. We truly appreciate your kind words and look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

December 18, 2024

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Employee Rating

Customer service was excellent. Kerrie did an excellent job. the vending machine prices were outrageous. More

by RONSKIBYAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for your kind words about our customer service and Kerrie! We’re thrilled to hear she provided excellent assistance. We also appreciate your feedback on the vending machine prices and will take that into consideration. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

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