Kenya Bernard

We have purchased seven (7) Subaru vehicles and the two that we have now will be the last ones we drive. We have always advocated for Subaru to all of our friends, family, and co-workers, but this will no that we have now will be the last ones we drive. We have always advocated for Subaru to all of our friends, family, and co-workers, but this will no longer be the case. I am deeply saddened that this will be the end of our relationship with Subaru, but I am also not going to remain loyal to a brand that does so little for its customers. We traded my wife's Ford for a Crosstrek, and six weeks afterward, our vehicle loan had not been paid off. When calling the dealership, I was assured that the car was paid off on March 5th. Unfortunately, after calling the previous lender, I discovered that they had never received a check. After notifying Chatham Subaru of this issue, they apologized and said that they would look into the situation, and call me back as soon as it was resolved. After hearing nothing back for a week, I had to threaten to take legal action to get this issue resolved. Again, I was told that they would reissue a check and send me the tracking number that day. After hearing nothing, I tried to contact the dealership and no one would return my calls or emails. The car was traded on 2/19/25, and still not paid off on 4/1/2025. More

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It was an easy process and a lot of good information on vehicle features as well. vehicle features as well. More

by fred.karst Verified Customer Verified Customer

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Everyone was extremely helpful. I bought a car with Jimmy’s assistance and he couldn’t have been more helpful. I needed to have a tow hitch installed and the service department with I bought a car with Jimmy’s assistance and he couldn’t have been more helpful. I needed to have a tow hitch installed and the service department with the assistance of Dianna was perfect. Thank you so much for taking the extra steps to make this experience so enjoyable. More

by bsnichols Verified Customer Verified Customer

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K Demps was a good sales representative who was very friendly and knowledgeable. She did not pressure us to purchase a vehicle at all. friendly and knowledgeable. She did not pressure us to purchase a vehicle at all. More

by kraj483 Verified Customer Verified Customer

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