Kent Kalkbrenner | Page 39

Show genuine interest in my satisfaction People need to know the quality of the people they are dealing with and West Metro is excellent. We have purchased two vehicles in the last 1.5 years People need to know the quality of the people they are dealing with and West Metro is excellent. We have purchased two vehicles in the last 1.5 years and we will definitely go back when we are in the market the next time. More

Report | Print

They are the best in Minnesota Sales people are excellent, dealership top notch, no pressure, very relaxed atmosphere, the boss is there and pleasant to talk too. Everything is st Sales people are excellent, dealership top notch, no pressure, very relaxed atmosphere, the boss is there and pleasant to talk too. Everything is straight forward with no bull. They want you to be happy , and Bob Hicks very. More

Report | Print

Very helpful This is the best dealer-ship we have ever worked with, friendly, helpful and go out of their way to make sure you are happy. This is the best dealer-ship we have ever worked with, friendly, helpful and go out of their way to make sure you are happy. More

Report | Print

Easiest new car purchase we've had so far! They were very easy to deal with. No pressure to buy or add on a lot of accessories! Easiest new vehicle purchase. We would come back to purchas of They were very easy to deal with. No pressure to buy or add on a lot of accessories! Easiest new vehicle purchase. We would come back to purchas of another vehicle. More

Report | Print

Beyond awersome service I leased my 2016 Terrain from West Metro on December 12, 2015 and not only is that vehicle awesome but the service that I got from the sales rep Ken I leased my 2016 Terrain from West Metro on December 12, 2015 and not only is that vehicle awesome but the service that I got from the sales rep Kent Kalkbrenner was beyond awesome. He took the time to explain things to me and answered all my questions. Most car salesmen have that "reputation" of being pushy to get the sale and I can say that was not the case with Kent. He sent me what was needed to fill out the night before so that when I got there the next day he would have things in order and I would not have to be there for a long period of time. I even got a follow up call from him later in the week to see how I liked my new Terrain and to see if I had any questions or problems. . So THANK YOU West Metro and Kent Kalkbrenner for the ROCK STAR service, I truly appreciated it. More

Report | Print

Comfortable, friendly atmosphere Kent Kalkbrenner was my salesperson and I can"t say enough good things about his service. He took the time to show me around the dealership where I go Kent Kalkbrenner was my salesperson and I can"t say enough good things about his service. He took the time to show me around the dealership where I go for oil changes , customer lounge etc. He also explained the many features on the dash of my new Buick. There was no high pressure sales it was a very pleasant expierence. I would recommend this dealership to anyone. More

Report | Print

BEST DEALERSHIP This was the best customer service I've received from a dealership ever. The staff was amazing group of people I worked with a few and I wouldn't of c This was the best customer service I've received from a dealership ever. The staff was amazing group of people I worked with a few and I wouldn't of changed it for anything. I wasn't sure about going back to a dealership and I'm glad I heard about them. My credit wasn't the greatest nor was the vehicle I was trading in but Cody Vouk and Lloyd Hemenway really helped me get in that car. I would say 5 out of 5 would be an understatement for how their customer service is ( best in the business in my opinion) Ken Kalkbrenner was my sales guy who helped me test drive and he was very friendly great conversation. Paul Recksiedler was my phone guy who started the whole process. Couldnt ask for a better team. Thank you so much for making everything happen for me it was a fresh start to my new life. More

Report | Print

GREAT experience I purchased a 2015 G M C Sierra pick up from West Metro from Kent Kalkbreener and was impressed with him and the whole company. It was very impressiv I purchased a 2015 G M C Sierra pick up from West Metro from Kent Kalkbreener and was impressed with him and the whole company. It was very impressive all questions were answered. Thanks everyone.....highly recommeded More

Report | Print

This Dealership is the Top Dog Best Dealership I have dealt with. This past month I have been contacting many dealerships to help me out with my situation. I have great credit, grea Best Dealership I have dealt with. This past month I have been contacting many dealerships to help me out with my situation. I have great credit, great salary and was financially stable. The only issue i had was I had a car worth $4000 and still owed $9500 on it and only had a small down payment. I had many dealerships contact me and many told me they couldn't help me because of my negative equity. I was contacted by ken and the awesome experience started. He treated me like my situation was bad and he was going to try the best he could to get me a newer car. After sending a few requested documents his way. He called me 30 mins or so later and said, " Austin, I think we can make something work. When can you come in?" I told him today. I went in on Monday and he had to work with a few members of his team to figure the best deal he could give me. Kent was absolutely amazing! After about 3-4 hours of being at the dealership Kent and Cody came to a conclusion with the help of Kent's Boss. It was so awesome. He came to me and said lets go test drive. We test drove a Verano and I loved it, I told him for payments i wanted to stay between about $400-450 and they gave me a payment of $389 including XSwear. Awesome. Cody made the paper work and financial stuff super easy to understand and it was great. Being a regional sales trainer of Samsung for over 150 stores I have brought up my car and the dealerships names many times and have told family and friends to come see you guys! I can't wait to get my new car from you guys in the future! More

Report | Print

I was about to give up on getting a newer car. I have had credit challenges due to medical issues and a loss in the family this last couple years which sent my credit rating in the dumps. I had att I have had credit challenges due to medical issues and a loss in the family this last couple years which sent my credit rating in the dumps. I had attempted to get financed with other "Buy Here Pay Here" places, and all they want to do is charge you twice what the vehicle is worth, and sell you a high mileage tired old vehicle to boot. I was ready to just give up and buy a total cheapo beater $500 rust bucket. Then I got a call from Kent at West Metro. I was thinking here we go again. I told him my whole situation. He said he believed he and Cody (Finance guy) would be able to help. Within a week and several emails and calls later to my amazement I was approved for a new car with only 20,000+ miles. My wife and I were still skeptical but went in anyways. Well within a short time we signed and drove away in our new car. The rate was a little higher then normal, but with the credit challenges its the best option I had seen. Cody also worked with us to plan an affordable payment plan, and discussed how we can within a year or so refinance to get better rates as long as we keep payments current and continue to improve our credit. If your having troubles getting financed, and the people have been disrespectful, or are trying to rip you off, stop all the hassles and call Kent and Cody. These two will be able to help you, and will treat you with respect. Just be patient and let them do their thing and you will truly be amazed. They have earned a customer for life, and I will continue to refer them to friends and family. M&T - Big Lake, MN More

Report | Print