Kenny Xu

Buyer’s Remorse Terrible dealership and salespeople completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that the financing manager Michael Abramov was scheduled for three o'clock. As a result, I waited for one and a half hours, and when it was almost closing time, the manager Michael impatiently said my transaction was very complicated because my co-signer was in California, and he needed to use DocuSign to sign the documents. As a first-time car buyer, I had a trusting attitude towards the manager. He took my phone and asked me to sign, so I signed a lot of DocuSign documents. During this process, the manager did not explain any of the loan options or interest rates to me; he just told me to sign quickly because he was ready to leave. He printed the documents for me and then called sales representative Kenny to take the car. When my co-signer asked about the interest rate, Kenny, salesperson who was also in a hurry, said it was all in the documents. I thought a dealership of this size wouldn’t engage in scamming customers, so I drove home. However, when I got home and opened the documents, I found that the price of the car, originally $55,000, had turned into $92,000 with the loan and interest!!! What a scam!!! It turned out that the manager added various unnecessary maintenance and repair costs, totaling $20,000. This is outright commercial fraud! On Monday, I went back to confront the manager. He actually claimed that he had explained everything clearly before I signed, which was completely untrue. He did not explain any of the documents I signed! He even asked sales representative Kenny to vouch for him! Kenny initially said the manager explained how much the monthly payments would be. Later, I took a firm stance with Kenny and made it clear that I would not compromise. I will be filing a complaint with the Better Business Bureau / Consumer Frauds Bureau / social media / I also made it clear that I had consulted legal advice. After that, Kenny immediately changed his attitude and went to handle the situation with the manager, removing all the unnecessary warranties. As they said the bank cannot removed the theft protection preferred plus program which I don’t need it ! I want to tell all buyers, especially new buyers, to absolutely avoid these two people! Before signing any documents, make sure they explain everything clearly, and do not let them touch your phone! Stay away from this dealer!!! More

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Very good 👍great service and everyone was very nice I will go back there anytime 😊 will go back there anytime 😊 More

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My car experience was very comfortable, especially I was so thankful to Kenny, who made our car buying process much easier than what we expected. Kenny explained to us patiently to make our choice and dec so thankful to Kenny, who made our car buying process much easier than what we expected. Kenny explained to us patiently to make our choice and decision confidently. Thank you, Kenny. More

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Me and my wife went to this dealership and looking for IS model, before we buy a car of course we need to have acknowledged of what we buying and every other dealers would explain the features patiently, and model, before we buy a car of course we need to have acknowledged of what we buying and every other dealers would explain the features patiently, and we might just experienced the worst customer service Ever! That sales name Kenny Xu, don’t seem to know how to do his job and treat us like we cannot afford a car, when we were asking questions and he just keep telling us to look on websites, overall a rude person and unqualified employees! Lexus should be careful when they choose sales! Never coming back at the dealership again! More

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It was great experience would definitely recommend. Also there are very good options to buy used or new . Very kind gentleman explains stuff in details . there are very good options to buy used or new . Very kind gentleman explains stuff in details . More

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Lewis came out and greeted us, and in no time test drive a car. He also did such a great job explaining all the features! Kenny Xu was so patient, willing to work with us to get the price that is fair for a car. He also did such a great job explaining all the features! Kenny Xu was so patient, willing to work with us to get the price that is fair for the car. The dealership is clean and spacious. for social distancing especially with the virus going around, More

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Best Lexus dealership! The entire process was so smooth! The team here is awesome! Friendly and professional. Kenny, Joseph, and Luis really took care of me; they are the best! Amazing service! Kenny and Jo The team here is awesome! Friendly and professional. Kenny, Joseph, and Luis really took care of me; they are the best! Amazing service! Kenny and Joseph made sure everything was clear and the buying process was simple and easy. Luis the tech guy educated me on the whole car and it was a great experience! I would recommend this dealership to anyone! More

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Great friendly service. Thorough walkthrough explaining all of the features on the vehicle. Would highly recommend this dealership. Very clean dealership very conscious of the social distancing mandate. all of the features on the vehicle. Would highly recommend this dealership. Very clean dealership very conscious of the social distancing mandate. More

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