Kenny Sims

They will not try to repair concern , That’s always the way it is at this dealer . way it is at this dealer . More

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I bought a car 2 years ago at I-95 Toyota for my granddaughter. Lisa ( employee) told me to give I-95 Toyota another chance to purchase a vehicle. I wanted to check on maybe purchasing a Highlander. granddaughter. Lisa ( employee) told me to give I-95 Toyota another chance to purchase a vehicle. I wanted to check on maybe purchasing a Highlander. Earlier I met Marcus and let him know I was for a Highlander. Marcus stated I could not afford a Highlander and I needed to look at something else or go somewhere else. I let Marcus know I already had my financing secured. Marcus does not know what I can afford and it was very rude and disrespectful to tell me what I can or can’t afford. Marcus was so disrespectful I left the dealership. Saturday 2/24/24 I returned to check on purchasing the Highlander. I spoke with Billy Bob Smith and let him know I was thinking of purchasing a Highlander and I did not want to deal with Marcus as he was disrespectful the last time I was here. BIlly Smith called the sales manager (Alfredo) and let him know of Marcus’s disrespectful behavior the last time I was here. Alfredo apologized for Marcus’s behavior. Marcus saw me speaking with BIlly Bob and Grady and asked why they didn’t tell him his customer was out there. I let Marcus know I did not want to deal with him as he was rude the last time I was here. Marcus replied he was being brutally honest and if I could not take that he did not know what to tell me. I told Marcus I had spoken with Alfredo and I did not want to deal with him. I started walking off from Marcus and he started yelling I am a grown xxx man what they are going to do to me. I left the dealership. The general manager (Kenny Sims) called me the same day to apologize for Marcus’s behavior and he had sent him home for the day due to the incident. On Monday 2/26/24 Marcus called me and I answered and he said this is Marcus and I hung the phone up as I did not want to speak with him. He called once again and I did not answer the phone. Marcus then texted me I want to apologize? Texted me again “Please have a conversation with me? I asked God for forgiveness and wanted you to forgive me also. I called Alfredo to let him know that Marcus was calling and texting me and I did not want to deal with him. At this point he was harassing me and Alfredo asked me how Marcus got my number. I told Alfredo that my number was in their system since I had bought a car a few years ago. The general manager never called me about the incident and Marcus is still working at I-95 after all the disrespectful behavior to customers. More

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JB, did us RIGHT on our '22 Tundra 1794! !! Thanks I95 Toyota Lee Holcomb. Awesome !! Thanks I95 Toyota Lee Holcomb. Awesome More

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This whole experience was very professional and easy. The sales representative was very knowledgeable of the car we purchased. The sales representative was very knowledgeable of the car we purchased. More

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I live in Ft. Lauderdale, Florida. I called them for a used Honda Odyssey listed in cargurus.com, for 20,900, which was a good deal. I talked to them and then informed of my trade. I've sent them my SUV's used Honda Odyssey listed in cargurus.com, for 20,900, which was a good deal. I talked to them and then informed of my trade. I've sent them my SUV's info for evaluation. They offered 1,500. Although not justified, but to save time I accepted it. I've asked for final statement with itemized price list. Sales manager has sent me the statement. I looked at it the next day, which was Sunday and they were closed. I've noticed that the price was raised to 21,900 after I've informed about the trade. So they were only paying, in reality 500 for my trade. I decided to raise the matter when I get there. Next day, Monday, Nov. 15th, 21, my wife and I drove over to the I-95 toyota of Brunswick all the way from Ft. Lauderdale, Florida. I have raised the matter of changing the price. The sales manager has denied doing that. But an honest employee verified that the vehicle in question was indeed listed for 20,900 initially, a thousand dollars less than what they were charging now. They took my wife's info but "I have specifically told them not to run the credit until I test drive the vehicle and agree to buy". Upon test driving I have noticed the problem with vehicle. I had informed the sales manager. sales manager has instructed a staff member to test drive and also take it into the workshop for testing. As per Sales manager Service tech has found out transmission problem. Then the sales manager stated that this vehicle came with a bad transmission but we have purchased a brand new transmission for 4,500 and replaced it. In the meantime my wife has received alerts from credit bureaus about putting hard inquiries in her credit several times. I had to approach them and ask them to stop running my wife's credit as I have not even decided to purchase that van. At that moment the GM came up to me and apologised for all that has happened. GM has stated that they have forgotten to opt out of broadcasting the credit request and their system has started sending the info to all the lenders in their network. GM has promised me that he would give us a letter regarding this mistake and also have all the inquiries removed from my wife's credit. Furthermore GM has given us gift cards worth 200 to cover the gas for our trip. Gift card could in no way compensate for our troubles. GM has further promised me that he would personally monitor the progress of fixing the van properly and make sure that they fix all the issues with it and bring it into a brand new condition, and then have an employee drive over to our home in Florida for me to test drive and sign the papers if I like it, or return it if I am not satisfied. All that sounded good but hard to believe that it was really going to happen. I still gave him respect and agreed to that. I have waited for the whole week, called twice for the status but got the answer that the vehicle is still in the workshop and they had no info regarding the status. Then I have looked up the web and, lo and behold, they did comply to my expectations and listed the same Honda Odyssey that I was looking to buy, with the VIN#: 5FNRL5H93EB095449 back in the market in cargurus.com and the dealership's website for 24,000 !!!!! So, I have called cell phones of all three people I have had interactions with and as expected got the voicemails. I was understandably very mad at that time. I have called and asked the receptionist to have someone call me within 5 minutes or I am reaching out to Consumer Affairs. I was understandably very mad. The GM called right away and talked very rudely. I have informed him that I know his game, that he had listed the same vehicle for 24,000 now. When he heard this he got even more rude and yelled at me that you will never be able to buy a vehicle from this dealership now!!!! After that he had hung up the phone. My wife has lost close to 30 points in her credit, who is going to be responsible for the financial burden it is going to put on us? More

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They were extremely busy. But, they had me in and out in no time. Always great service from this team! My service writer was great! no time. Always great service from this team! My service writer was great! More

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Service Center always does a great job when I have my oil changed or scheduled service. Very comfortable with I 95 Toyota!!! Along with that, not long ago we purchase a brand new Highlander. changed or scheduled service. Very comfortable with I 95 Toyota!!! Along with that, not long ago we purchase a brand new Highlander. More

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Staff was friendly, knowledgeable, and professional. They actually completed the work quicker than I expected. The receptionist who scheduled my appointment was amazing. She made me feel as if I was her only actually completed the work quicker than I expected. The receptionist who scheduled my appointment was amazing. She made me feel as if I was her only client. She is a jewel and deserves a raise! I did feel the cost of an air filter was to expensive compared to what I had paid elsewhere. More

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Super pleased with the ease of process. I traded in my corolla for a new car, and I couldn't be happier. Thanks, Aaron Waters! corolla for a new car, and I couldn't be happier. Thanks, Aaron Waters! More

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They were truly dishonest and have no faith in what they say. The assistant general manager has no people skills. Will not recommend this dealership and Toyota should be aware of badly the treat people. Sup say. The assistant general manager has no people skills. Will not recommend this dealership and Toyota should be aware of badly the treat people. Super bad experience. More

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