Kenny Lovato

**Subject: Complaint Regarding Name Change and Prepaid Service Usage** Dear Audi Flatiron Management, I hope this message finds you well. I am writing to express my dissatisfaction with the service Service Usage** Dear Audi Flatiron Management, I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received at your dealership recently. I have encountered several issues that have left me feeling frustrated and disappointed. Firstly, I have noticed that my name has been changed without my consent on multiple occasions. It is highly disrespectful to alter a customer's name without their permission, and I find this practice completely unacceptable. Additionally, I am troubled by the way my prepaid services have been managed. Despite receiving a reminder mail indicating my last scheduled service in June, I was surprised to learn that all my prepaid services had been used up. This is concerning, especially considering that my vehicle has very low mileage. It appears that there has been a discrepancy between what the dealership claims and what Audi is aware of, which suggests a lack of communication or transparency in the service process. I understand that mistakes can happen, but these issues have significantly impacted my experience as a customer. As someone who values the quality and reliability that Audi promises, I am disappointed by the level of service I have received. I kindly request that you investigate these matters thoroughly and take appropriate steps to rectify the situation. It is important for customers to feel valued and respected, and I trust that you will take this feedback seriously in order to improve the service standards at Audi Flatiron. Thank you for your attention to this matter. I look forward to hearing from you soon regarding the resolution of these issues. Sincerely, More

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Per Audi corporate I was told my navigation needed updating as there was a newer version and current version was not taking to correct location. I was told by your staff that there wasn’t an up grade updating as there was a newer version and current version was not taking to correct location. I was told by your staff that there wasn’t an up grade and it was working correctly. Not correct as it couldn’t even find my house on way home More

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My experience working with Jim was nothing but positive. I had initially inquired about a vehicle which ended up selling. However Jim had let me know of an alternative option which ended up being a fit. He I had initially inquired about a vehicle which ended up selling. However Jim had let me know of an alternative option which ended up being a fit. He also worked with me to get a monthly payment I was looking for. Overall great experience and would recommend to family and friends. More

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Michael was excellent and helpful. He understands his customers which is invaluable. Looking forward to doing business with him again. He understands his customers which is invaluable. Looking forward to doing business with him again. More

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The sales and service team have truly set the standard. From the beginning they took care of me no questions asked. I will continue to get service there and go back when I am ready to buy a new car. Thanks From the beginning they took care of me no questions asked. I will continue to get service there and go back when I am ready to buy a new car. Thanks Audi Flatirons!! More

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