Kenny Dillon
Kenny Dillon at Koons Baltimore Ford

Kenny Dillon

Service Advisor

Koons Baltimore Ford

6970 Security Boulevard
Baltimore, MD 21244

4.1
26 Reviews
4.1

26 Reviews

Write a Review

26 Reviews of Kenny Dillon

August 19, 2025

Dealership Rating
Employee Rating

Deceive customers,over limit too much engine oil, but they said it’s fine. The brake pad was bent, the wrong type battery, and other issues, they didn’t do anything to resolve those issues, just asked me More

by jidong1931
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

August 17, 2025

Dealership Rating
Employee Rating

Excellent professional service. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay

Aug 19, 2025

Koons Baltimore Ford responded

We appreciate your feedback! We're glad to hear Jay could assist you and answer all your questions. We hope to see you again at Koons Baltimore Ford!

April 08, 2025

Dealership Rating
Employee Rating

It was very nice of koon ford to pick up my vehicle and drop it back off they was very professional very nice More

by Slick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Koons Baltimore Ford responded

We're delighted to hear that our team at Koons Baltimore Ford provided you with convenient and professional service. Thank you for sharing your experience, and we're here whenever you need us!

February 16, 2025

Dealership Rating
Employee Rating

Always great service and great service staff. They get me in and out in a timwly manner. Kenny is the Man. More

by youngestbrotherof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Koons Baltimore Ford responded

We're delighted to hear that Kenny and the team at Koons Baltimore Ford provided you with efficient service. Thank you for your kind words, we look forward to serving you again!

October 19, 2024

Dealership Rating
Employee Rating

Excellent service fast repairs and my advisor jay was very respectful and knowledgeable about my concerns and details about my vehicle.highly recommended More

by fastford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Stewart

Oct 21, 2024

Koons Baltimore Ford responded

Thank you for recommending Koons Baltimore Ford! We're glad to hear that Jay provided excellent service and addressed your concerns with respect and expertise. We appreciate your feedback!

September 19, 2024

Dealership Rating
Employee Rating

Experience was awesome I will keep you guys for my service thank you have a great day More

by scoopsboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Sarandos, Bruce Leibowitz

Sep 19, 2024

Koons Baltimore Ford responded

Thanks for choosing Koons Baltimore Ford. We are glad to hear that our team provided excellent service, and we look forward to assisting you again down the road.

April 12, 2024

Dealership Rating
Employee Rating

I love the service I got and the service was good I also love the pick up and delivery service More

by bernicedrumgoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Sarandos, Bruce Leibowitz , I don’t know his last name but first is Dave

Apr 12, 2024

Koons Baltimore Ford responded

We're so glad our pick-up and delivery service is a bonus for you, Bernice! Thanks for choosing Koons Baltimore Ford - see you down the road!

March 14, 2024

Dealership Rating
Employee Rating

Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 19, 2024

Dealership Rating
Employee Rating

Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you More

by Colemanwayne5
Recommend Dealer
Yes

Other Employees Tagged: Paul Sarandos, Bruce Leibowitz

Jan 19, 2024

Koons Baltimore Ford responded

We're glad to know Barry and our team at Koons Baltimore Ford provided you with a great service experience. Thanks for the positive feedback!

September 01, 2022

Dealership Rating
Employee Rating

Koons Ford is a great dealership. I would recommend them to anyone who is looking for a good exsperenc. More

by samueljm1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2022

Koons Baltimore Ford responded

We appreciate it! Thanks for much for recommending Koons Baltimore Ford and we look forward to seeing you again next time. Take care!

Sep 01, 2022

samueljm1953 responded

These guys try very hard to make your experience a pleasant one.

1

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