Kenneth James

On 10-15-2024 I had work performed on my 2000 4 Dr Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Techs at all Toyotas Dealerships since owning my new Tundra, now 24+ years old and is in excellent condition Mechanically, Cosmetically Interior & Exterior of Body, and Engine. I always repair anything needed as it occurs. Love this Trunk, first and best Tundra ever built by Toyota. Very Durable and Reliable because of people at Longo Toyota that care for it like a baby. I have seen 3 Toyota Dealerships in the life of my Tundra truck, one in North Carolina where I purchased this Truck, and 2 in Texas since October 2013. All 3 Toyota Dealerships were very good but the best of those Dealerships that has excelled without question, LONGO TOYOTA OF PROSPER TEXAS and it’s due to the highest of Integrity, honesty, knowledge and experience of all employees straight across all different segments of their Department Management Directors. The leadership and respect on how they treat Customers all flows downward! I have had close contact with two of those Department Heads at Longo but my main one of course is Billy Stewart, Manager of all Garage Techs and work performed on Vehicles. He hires employees according to his own high work ethic standards. He aligns me with those same Employees with High Work Ethic Standards, such as my highly qualified Certified Toyota Service Rep Kenneth James, my highly qualified competent and efficient Super Quality Champion Certified Master Tech Josh Astetter, who knows everything about my Tundra and how to repair anything needed. Just completed on this trip: Inspection for 2024-2025, Oil Change, Topped all Fluids, did Multipoint Inspection, replaced a recent LR Axle Seal that was faulty (honored at no cost) and let me know any repairs on horizon that might be seen (in few months I will Replace my LT & RT Front Arm Bushings from Age of Tundra are starting to Crack) to keep me confident when traveling anywhere in USA without worry. I do not worry about breakdowns on trips because this Garage and Techs are phenomenal. Billy Stewart is an extra layer of protection as he oversees all work by my Toyota Certified Customer Service Rep and my Toyota Quality Champion Certified Master Tech with all 3 functioning on the same wave length of SUPER HIGH INTEGRITY AND HONESTY WITH THE BEST OF KNOWLEDGE AND EXPERIENCE. I HIGHLY RECOMMEND LONGO TOYOTA FOR SERVICING YOUR TOYOTA. THEIR BUSINESS IS GROWING BY LEAPS & BOUNDS DUE TO THEIR INTEGRITY, HONESTY AND EXPERIENCED KNOWLEDGE IN RESPONDING TO CUSTOMERS; IT IS THE CREAM OF THE CROP OF EMPLOYEES! THE EMPLOYEES PASS THIS TRAINING AND LEADERSHIP ON TO THE CUSTOMERS! THANKS LONGO TOYOTA OF PROSPER TEXAS!!! More

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Excelente customer service, clear advice, reliable technicians, fast and sure service. Thank also good coffee technicians, fast and sure service. Thank also good coffee More

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I am very happy with their services all time. Their service advisors I met are very helpful. They help me all. Their service advisors I met are very helpful. They help me all. More

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Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. Easy to work with; kept me informed regarding the progress on my vehicle. More

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I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, efficient, and proactive, ensuring everything went smoothly. His deep knowledge and expertise were evident at every step, making the entire process stress-free. The technicians who worked on my car did an outstanding job as well. The car looks pristine, and their attention to detail is truly impressive. It’s clear they take pride in their work. I highly recommend Kenneth and the entire team for their exceptional service. Thank you all for your dedication and professionalism! Longo Toyota of Prosper is the best dealership I ever been!! More

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I waited over 2 1/2 hours just for a tuneup to check my car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! More

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Excellent and timely service. Clean environment, Courteous and friendly staff. They explain the service done and won’t charge you for what you do not need Clean environment, Courteous and friendly staff. They explain the service done and won’t charge you for what you do not need More

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My service advisor at Longo Toyota is awesome. Kenneth James is his name and he is the reason I have continued with Longo. It’s been four years now and I have never been displeased with his servi Kenneth James is his name and he is the reason I have continued with Longo. It’s been four years now and I have never been displeased with his service. Kenneth is the reason I take my new Rav 4 to Longo! He’s honest, professional and is willing to please his customers. Kudos to Kenneth!!!! More

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Longo Toyota of Prosper has an excellent team. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. More

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Not many places that I go into, where I feel like Elvis walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or acknowledge me. Thank you! I have bought several cars from here, serviced many of them here, and it does not go unnoticed. I feel more like a team member or family, than I do a customer. Nothing is fake, it all feels genuine, and I appreciate it. Kenneth James is just great every single time I need service or repairs/concerns. He’s easy to talk to, knowledgeable, and keeps me updated on my vehicles. My ace. Doug is almost a tie. Been knowing him for close to 20 years at Longo and his last dealership. I try to divvy up my services between the two. But both are excellent. Tony Bailey is my exclusive sales consultant and should be yours too! Nothing but the best customer service and easy buying process. Several other names to mention, all are worthy of praise, so they will be tagged. Thank you for the great service as always, at Longo Toyota of Prosper! More

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