Kenneth Heintz

Service department: Very poor communication in terms of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, wheth of what the problem is with the vehicle, how much it will cost to fix, whether they will have the parts in stock, how long it will take to fix, whether the vehicle is ready to pick up... pretty much every step of the way. I was told on one occasion that the problem would take a max of 3-4 hours to fix and that they would fit me in whenever I brought it back. Brought the vehicle in on Thursday, was told I could pick it up Friday or Saturday, had to call and text multiple times to find out that they hadn't even started it yet on Saturday at 4 PM... Finally got it back on Tuesday. Five days to do a few hours of work. More

Report | Print