Kenneth Groves

My entire family has used Auto Star for their service needs so I didn't give it a second thought...boy!...I should've! Dropped my Dodge Ram 1500 off on April 3rd and it wasn't ready until June 17th, when needs so I didn't give it a second thought...boy!...I should've! Dropped my Dodge Ram 1500 off on April 3rd and it wasn't ready until June 17th, when I get to the dealership I had to find out for myself that my truck had been hit by what I was later told a 18 wheeler damaging my bumper,I didn't make it 10 miles down the road before the same warning lights and check engine light came back on. When I spoke with AutoStar I was told to bring it back in and they would take another look at it and fix the damage to the bumper as well...so the following week I drove the nearly two hour trip again and dropped the vehicle off, thankfully it took only days and not months to get a response back from AutoStar about the status of my vehicle and I was told this time that it was a sensor that needed to be replaced, that same week the repairs were completed and again I make the nearly two hour drive to retrieve my vehicle and when I get there instead of finding out that my vehicle had been hit by a 18 wheeler I find that a somewhat expensive code reader that I had in my vehicle had been stolen. When confronted the manager said that I had to purchase another code reader at my expense and I could bring the receipt in and I would then be reimbursed..since I did not have the original receipt, this time I didn't even make it 5 miles away from the dealership before again the same warning lights as well as the check engine light came back on 😡🤬🤬🤬🤬🤬🤬...needless to say I will not be returning to AutoStar and nether will my family members, so just beware of this dealership and it's service department!!!🤬 More

Report | Print

Everyone was very polite and professional. I am very pleased with this dealership. I will use this service department for all our vehicles. I am very pleased with this dealership. I will use this service department for all our vehicles. More

by ROBSNELLER Verified Customer Verified Customer

Report | Print

Very well setup to make service appointments so easy. Very polite and professional staff. Very clean. Very polite and professional staff. Very clean. More

by glenpeterson50 Verified Customer Verified Customer

Report | Print