Kenneth Chang

Everyone was great! Highly recommend and they made the experience easy from start to finish. Highly recommend and they made the experience easy from start to finish. More

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Kenneth was great. He was not your typical sales rep. He made the process a breeze and was very informative while not putting pressure on you or making you feel rushe He was not your typical sales rep. He made the process a breeze and was very informative while not putting pressure on you or making you feel rushed. More

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Kenneth was amazing. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. More

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I enjoyed this dealership, staff, straightforward pricing, communication and energy! I definitely will be revisiting! pricing, communication and energy! I definitely will be revisiting! More

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I bought CPO vehicle Q7 and had a problem with Adaptive Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defe Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defective car is sole to me. When I called yesterday, the agent kept on forwarding the call to the manager and no one called despite reaching out for a week. It's not even 10 days since I bought this car. Lastly, I have no clue about registration and very frustrating experience. More

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Kenneth was great! I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth w I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth was also well-versed in the nuance changes across each of the model years and trim levels (yes, a lot of other sales guys don’t know their details). In negotiations, he was rather transparent with the things that needed to be done on the car I was trading in. I say transparent because the Carfax I still had access to after selling the vehicle showed all of the repair items Kenneth mentioned about, such as replacing the windshield because of a small crack that would pass Virginia state inspections but not the Maryland one. I was a little doubtful in the beginning but Carfax proved my doubts wrong. All in all, less the usual sales charades (“let me ask my manager”), and the PermaGuard xx, the sales transaction went very smoothly. More

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Ken has explained every details of trade-in and the used Q5 SUV. Vary good service obtained from Ken. Appreciated! Q5 SUV. Vary good service obtained from Ken. Appreciated! More

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All the members of the team were comptent, friendly and very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before, during and after the purchase. It was really a pleasant experience for me in the end. More

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Sales people are helpful. They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not m They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not make you feel as a part of family. I have lexus also and their dealership post sales service is excellent. More

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Very helpful, thoughtful and professional. I had a great experience purchasing a car at this dealership. I had a great experience purchasing a car at this dealership. More

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