Kenneth Bell

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

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Very professional and helpful helped us immensely. Thank you for all your help. We will be back for our next car. Thank you for all your help. We will be back for our next car. More

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Kenneth Bell was amazing and very friendly will definitely recommend him to all of my friends and family definitely recommend him to all of my friends and family More

by KRISTINA.DIPASQUALE1967 Verified Customer Verified Customer

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