Kenneth Acosta

Disappointing. Didn’t provide me with a copy of the purchase or warranty information. Tried to resolve this before giving this review but will have to drive 25 mile Didn’t provide me with a copy of the purchase or warranty information. Tried to resolve this before giving this review but will have to drive 25 miles there just to get a copy of these forms that could have easily been mailed or emailed to me after several requests via text to the agent. More

by cindkel Verified Customer Verified Customer

Report | Print

great and fast love the inspection sent to my email keep it up would like for it to be faster people are just busy and I know this needs to be done glad it wasnt too long it up would like for it to be faster people are just busy and I know this needs to be done glad it wasnt too long More

by annasanchez0429 Verified Customer Verified Customer

Report | Print

Excellent service from the guys always available and with a five star smile even to the manager sorry I don't remember the name with whom I fought for the price and also the person who proposed the extension a five star smile even to the manager sorry I don't remember the name with whom I fought for the price and also the person who proposed the extension of the warranty was very professional excellent Toyota dealer for me. More

by andrea1ferraro Verified Customer Verified Customer

Report | Print

The salesman were great but the financing guy was awful, acted like he didn’t care. You could tell all he cared about was money. I ended up purchasing my vehicle somewhere else the following day and I’m so acted like he didn’t care. You could tell all he cared about was money. I ended up purchasing my vehicle somewhere else the following day and I’m so glad I did. Got a newer car for a small down payment and they actually cared and helped a lot. Not you all and will not come back. More

by naomimarie38 Verified Customer Verified Customer

Report | Print

I would not buy another vehicle from Toyota of Tampa Bay and would advise people to avoid. The prices listed online are complete xxxxxxxx. The salespeople are unwilling to provide quotes unless you come to and would advise people to avoid. The prices listed online are complete xxxxxxxx. The salespeople are unwilling to provide quotes unless you come to the dealership. The salesman I was supposed to meet was not there after texting me 5 minutes prior to my arrival that he was(Kenny Acosta), not sure he even exists or if it’s just a text bot that dealership uses to lure people in. The negotiation process is shady and has no transparency surrounding the numbers. Salesperson and sales manager refused to accept the TrueCar printout provided by my financial institution and insisted that the vehicle list price was >$10k higher than my Truecar OTD Quote. I should have looked at the 1.3 star rating on yelp vs the Google reviews because yelp was 100% consistent with my experience. On top of getting the runaround on a vehicle for 2+ hours and having to negotiate down from a price that was $10k over the TruCar quote, the sales team and finance manager processed the sale for a similar vehicle with a different VIN. The salesperson called me at 7:30pm on a holiday weekend demanding that I come back to the dealership to resign paperwork and refused to put anything in writing surrounding the mistake. Wouldn’t reply to texts, would’t reply to emails). Ultimately, I had to drive back to the dealership (1 hr from my home) and spend an hour waiting to resign paperwork and wasn’t offered any type of compensation, apologies or remedy for the inconvenience. I rated a 1/5 stars because I can’t do 0 and I also like the truck so far. I hated the high pressure sales process at TTB, I hated that the sales reps don’t honor true car pricing, and I hated that after driving off the lot after an unnecessarily stressful car buying experience, I wasn’t even able to move on and enjoy my truck and instead had to return to deal with this group again. More

by rprzed08 Verified Customer Verified Customer

Report | Print

Such an amazing person and salesman. Great knowledge about all the cars and processes. I don’t like buying cars but Kenny was outstanding and I would recommend him to anyone! Great knowledge about all the cars and processes. I don’t like buying cars but Kenny was outstanding and I would recommend him to anyone! More

by gxd.iphone Verified Customer Verified Customer

Report | Print

Great experience, very professional, and very easy going. Loved the whole experience. Layth was very helpful Loved the whole experience. Layth was very helpful More

by Rzrn1943 Verified Customer Verified Customer

Report | Print

Nice people nice cars did feel a little pressure to get the vehicle but all in all nice place and people the vehicle but all in all nice place and people More

by paulaustin752 Verified Customer Verified Customer

Report | Print

Salesperson Kenneth is amazing and very caring. Elga the service manager is willing to do whatever is necessary to make a situation right as well as the manager Marcus. There were some bumps along Elga the service manager is willing to do whatever is necessary to make a situation right as well as the manager Marcus. There were some bumps along the way but in the end it was overall ok. I know the protection plans that come with purchasing their vehicles is a plus. We ended up there on an employee recognition and birthday recognition day it was amazing to see a business appreciating their hard working employees More

by porschiamyers3 Verified Customer Verified Customer

Report | Print

LISTEN OUTSTANDING CUSTOMER SERVICE IM A HAPPY WIFE SO THE HUBBY HAPPY THANK YOU GUYS LOVE MY NEW CHEVY BLAZER . DIDNT FEEL PRESSURED AT ALL AND THEY MADE SURE WE UNDERSTOOD EVERYTHING. THE HUBBY HAPPY THANK YOU GUYS LOVE MY NEW CHEVY BLAZER . DIDNT FEEL PRESSURED AT ALL AND THEY MADE SURE WE UNDERSTOOD EVERYTHING. More

by porschiamyers3 Verified Customer Verified Customer

Report | Print