Kenda Henderson
Kenda Henderson at Walt Massey Chevrolet GMC Lucedale

Kenda Henderson

Service Advisor

Walt Massey Chevrolet GMC Lucedale

11241 63 S
Lucedale, MS 39452

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4.9
67 Reviews
4.9

67 Reviews

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67 Reviews of Kenda Henderson

July 25, 2025

Dealership Rating
Employee Rating

The dealership took care of my issue and has always in the past. Very friendly and courteous. Excellent customer service in the service department. I enjoy doing business with this business in Luceda More

by mcgarityr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Mannon, Allison Scott

July 23, 2025

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Did not get the service I paid for and was still charged full amount. Have tried calling to speak with a supervisor and left voice mails and I’m being ignored. Go to another dealer More

by James Tanner
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Recommend Dealer
No
Jul 24, 2025

Walt Massey Chevrolet GMC Lucedale responded

We’re very sorry to hear about this, James. That’s not the experience we want anyone to have. Please give our General Manager, Phillip Pogue, a call directly on his cell at 601-466-8474 so we can understand what happened and work toward making it right. Your feedback matters, and we appreciate the opportunity to address it.

July 21, 2025

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Had to wait for four hours for a oil change ,tire rotation and two batteries replaced that’s unacceptable. Used there texted messaging and there email to get a update on the progress of service but n More

by thomas.turner
Service Price Transparency
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Recommend Dealer
No
Jul 24, 2025

Walt Massey Chevrolet GMC Lucedale responded

We’re very sorry for the long wait and lack of communication during your visit—that’s not the level of service we expect for our customers. Your time and trust are important to us, and we appreciate you sharing this feedback. Please reach out directly to our General Manager, Phillip Pogue, at 601-620-0266 so we can address your concerns and work toward making this right.

July 11, 2025

Dealership Rating
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Always friendly and informative about the work being done on my car. Very satisfied with everyone… More

by Marline McLeod
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Mannon, Allison Scott

Jul 12, 2025

Walt Massey Chevrolet GMC Lucedale responded

Thank you, Marline! We're so glad to hear that you consistently receive friendly and informative service. Your satisfaction means a lot to us, and we appreciate your continued support!

July 11, 2025

Dealership Rating
Employee Rating

Always friendly and informative about the work being done on my car. Very satisfied with everyone… More

by Marline McLeod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mannon, Allison Scott

Jul 12, 2025

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you’re always met with friendly, informative service! It’s great to know you’re satisfied with the team—we appreciate your continued trust.

July 03, 2025

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Walt Massey has been good for us. We have bought numerous cars and trucks from them. More

by dvdjn
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Recommend Dealer
Yes

Other Employees Tagged: Allison Scott

July 02, 2025

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Great selection, wonderful people. I’ve bought three trucks from them and they have always been helpful More

by jamesstanley1963
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

Walt Massey Chevrolet GMC Lucedale responded

We truly appreciate your continued business and are glad to hear our team has been helpful every time. Thanks for trusting us with your truck purchases—it means a lot!

July 02, 2025

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I have done business here fit over 40 years buying new and used cars and service. Great personally in all departments.Thank you More

by doncorder
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

Walt Massey Chevrolet GMC Lucedale responded

We truly appreciate your loyalty over the past 40 years—it means the world to us! It's wonderful to hear you've had great experiences across all departments. Thank you for being such a valued part of our community!

June 30, 2025

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Employee Rating

Always great to customer service and everyone is always helpful.we’ve going to Walt Massey for our service needs . More

by no24
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shemuel McCraney, Jessica Mannon, Allison Scott , Brayden Dixon

Jul 01, 2025

Walt Massey Chevrolet GMC Lucedale responded

We truly appreciate your continued support! It’s great to hear that our team consistently delivers helpful and friendly service. We’re grateful to be your go-to for all your service needs!

June 27, 2025

Dealership Rating
Employee Rating

Needed a trailer hitch mount for a recently purchased car. Was able to get one installed the day of inquiring. Work was completed within the timeframe promised and made to feel comfortable while waiting. More

by Sheila
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shemuel McCraney , Jeff

Jun 28, 2025

Walt Massey Chevrolet GMC Lucedale responded

We appreciate you sharing your experience! It’s great to hear our team was able to get your trailer hitch installed the same day and kept things on schedule. We're glad you felt comfortable while waiting—we’ll always do our best to deliver prompt, quality service.

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