Ken Lau

The sales process was smooth. No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. Th No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. The air system caused the car to sag on the drivers side when left sitting overnight. There was a defective trim piece in the trunk, and there was a slight ratting sound in the door. We took the car to our local dealer for eval since MB Ontario is 2 hours away (it would have taken 8 hours of my time to take it there, drive home, go back to pick it up, and drive home again). The first two issues were covered under warranty. The rattle was not. It was a broken strut/bracket under the rear of the car that had been damaged previously. I contacted MB Ontario and per their request, sent them the invoice for the repair ($1,000). In the meantime, I received a traffic fine that that happened the day their driver delivered the car to us. Ken Lau, a senior sales manager called me, attempting to take the good-guy roll, to inform me that "management" refused to take any responsibility for the damaged strut, stating their tech would never have missed it during the inspection. This, despite the fact that the car had had a rear bumper impact prior to our purchase, and that their tech also missed the leaking air ride system and the damaged trim piece. But then he conflicted that by stating if I'd have taken it to them, they would have repaired it for free since it would be at their cost, and not the end-user cost of our local dealer. So which is it? Either there was no way it could have been a pre-existing condition that your tech missed, and would not have been covered, or it actually was, which is why you said you would have taken care of it at your dealership. They did not offer to pay the fine either. The money is not that big a deal. It's simply a matter of principle and business ethics. I really can't stand dishonorable tactics and people. A lack of accountability is pretty typical of how most people think of dealers. I had higher expectations for these guys. We will not consider another transaction with MB Ontario when we trade-in this car. More

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It took only 10 minutes to finalize the deal. No sales preasure, they delivered the car to the house. . No sales preasure, they delivered the car to the house. . More

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I purchased a 2023 Mercedes EQS 450+ two Days ago from Ontario Mercedes. The salesman Mr. Tarek Alshash was very friendly, knowledgeable and respectful. Excellent experience! Ontario Mercedes. The salesman Mr. Tarek Alshash was very friendly, knowledgeable and respectful. Excellent experience! More

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I had an awesome experience!I would send anyone looking I had an awesome experience! I would send anyone looking to buy a Mercedes to Ontario Mercedes! I had an awesome experience! I would send anyone looking to buy a Mercedes to Ontario Mercedes! More

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Customer care is always levels above anywhere I’ve ever been. Dean, Ken, Gianny and Ted have been very helpful and kind. been. Dean, Ken, Gianny and Ted have been very helpful and kind. More

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It was very difficult for me to find out my new leasing with particular color and reasonable price! I have been tried to contacted with servers dealer. Finally! Scoot helped me to completely my request wit with particular color and reasonable price! I have been tried to contacted with servers dealer. Finally! Scoot helped me to completely my request with a very smooth progress! Highly recommend to everyone! More

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Great purchase experience! Starting with the order of the vehicle I wanted and finishing with the financial process; every single step was smooth and easy. Thanks to Tarek and Ken Lau vehicle I wanted and finishing with the financial process; every single step was smooth and easy. Thanks to Tarek and Ken Lau More

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Id like to first start off by thanking manager “Ken Lau” and salesman “Abel Vargas” for helping me so much and making our dream car come true. It was our first car from Mercedes and the professionalism that and salesman “Abel Vargas” for helping me so much and making our dream car come true. It was our first car from Mercedes and the professionalism that me and my wife experienced was beyond amazing. I have never been treated with such respect and welcoming vibes from other dealers I’ve encountered. This is our best experience in our entire car buying previous purchases. The manager and our salesperson were very helpful and extremely understanding and salesperson Abel Vargas even stayed over his required work hours to make sure we were well taken care of. I will definitely be back here very soon! I urge you guys to come here and see my salesman that made it possible and the man himself Ken Lau will definitely do his best to put you in something comfortable for you! CANNOT THANK THEM ENOUGH!! More

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