Ken Graf | Page 9

Very friendly staff and quick maintenance on our vehicle. Comfortable waiting room to complete the visit. Comfortable waiting room to complete the visit. More

by Katieashleyk Verified Customer Verified Customer

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Service was fast and very reasonable reps overall great place to go to for service place to go to for service More

by STEVENRANDALL34 Verified Customer Verified Customer

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A bit of a wait but was before the holiday. Overall no issues with service, quiet lounge area to wait and great staff. Overall no issues with service, quiet lounge area to wait and great staff. More

by ame402 Verified Customer Verified Customer

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Above & Beyond Customer Service with all issues with my car. Thank You for your help. car. Thank You for your help. More

by Kellyluedtke2013 Verified Customer Verified Customer

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Had appointment but I still had to wait one hour and forty five minutes not nice forty five minutes not nice More

by g_fahland Verified Customer Verified Customer

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I used the online scheduling assistance. Selected the 22,500 mile manufacturer recommended service. When serviced at the dealership, service advisor (Randy) recommended only an oil change. I Selected the 22,500 mile manufacturer recommended service. When serviced at the dealership, service advisor (Randy) recommended only an oil change. I took his advice. I hope I don't regret this decision. I did not receive a digital video of the actual systems check of my car, however Randy did go over the inspection leaving me to believe I received thorough, kind and polite service. The oil change was completed within the estimated time. Comfortable waiting room with snacks, coffee and water. More

by MBGASPAR Verified Customer Verified Customer

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Your people are quick to inquire of the customer on “how to be of service” . They are polite and as accommodating as possible. to be of service” . They are polite and as accommodating as possible. More

by Nudge Verified Customer Verified Customer

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Clean environment. Everything is quick and efficient. Love the fact that you get all your information from start to finish. Everything is quick and efficient. Love the fact that you get all your information from start to finish. More

by Catalayarose Verified Customer Verified Customer

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Great service overall, very detailed updates on my vehicle. Gave me feedback on what is needed as well. vehicle. Gave me feedback on what is needed as well. More

by adamnts224056 Verified Customer Verified Customer

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Took 2. 5 months and the problem still exists. Was told a computer module ordered. They never installed. Instead replaced all the sensors AGAIN, as previous t 5 months and the problem still exists. Was told a computer module ordered. They never installed. Instead replaced all the sensors AGAIN, as previous time the vehicle was brought in for the same issue! This was the 3rd time, 5 months total, to fix the same issue. The car was returned after 2.5 months with gas on empty. Then I was billed for 6 gal of gas! Communication with advisor lacks. Currently, as several times, I messaged advisor and have heard nothing. It’s been 7 days and still no reply to the issue , codes arising again on the car. I’m at a loss for where to escalate this situation with Kia. I’ve been a 5 vehicle customer at this dealership. My next move is a letter to Kia. I expect to hear back very soon, Luther Kia own this poor service and lack of communication. Eileen Baird More

by Eileenstogo Verified Customer Verified Customer

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